ShadowProtect SPX finally solved our DR problem.
Updated April 21, 2020

ShadowProtect SPX finally solved our DR problem.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ShadowProtect SPX

We used ShadowProtect SPX to backup servers across all departments. We use both the local backups and the Storagecraft cloud replication option. It provides hourly, reliable, and secure image-level backups of all our key servers. We also deploy ShadowProtect SPX to all managed services customers to protect their servers. When using cloud replication, it provides a reliable backup that is insulated from ransomware attacks. Restores are quick and straightforward, even to dislike hardware or a virtual machine.
  • Quick hourly backups
  • Central management portal
  • Better automated reporting from management console.
  • Some icons in software don’t display correctly when viewed through Kaseya Remote Control.
  • Lowered DR costs
  • Reduced time spent managing backups
Storagecraft SPX runs circles around Veeam in physical or mixed physical/virtual workloads. In a purely virtual environment, I would go with Veeam. Backup Exec lost favor with me years ago. Carbonite is fine for file-level backups to the cloud but isn’t a good DR option because it doesn’t give you the full image in a state that can be quickly restored to new hardware.
We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.

Do you think Arcserve ShadowProtect delivers good value for the price?

Yes

Are you happy with Arcserve ShadowProtect's feature set?

Yes

Did Arcserve ShadowProtect live up to sales and marketing promises?

Yes

Did implementation of Arcserve ShadowProtect go as expected?

Yes

Would you buy Arcserve ShadowProtect again?

Yes

ShadowProtect SPX is perfect for physical server workloads and mixed physical/virtual. It would not be my first choice for backup in a purely virtual environment because of the licensing model. It isn’t ideal for relocations but excels at image-level backups. Adding the cloud replication option adds value and makes it a perfect DR solution.