What users are saying about
12 Ratings
3 Ratings
12 Ratings
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Score 7.5 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1 out of 100

Likelihood to Recommend

Searchmetrics

Searchmetrics does a great job when doing optimization of your content and keywords. It is less appropriate when doing off page optimization like backlinks.
Christiaan Bollen | TrustRadius Reviewer

UpCity

For our purposes, UpCity is well suited to our small business clients that are looking to improve their SEO. We have had a good partnership with UpCity to provide consulting and copywriting services for local search, social media and reputation management for our clients, and their software and reporting helps us show ROI to our clients.
Chris Kelley | TrustRadius Reviewer

Feature Rating Comparison

SEO

Searchmetrics
7.6
UpCity
3.8
Keyword analysis
Searchmetrics
9.0
UpCity
1.0
Backlink management
Searchmetrics
4.0
UpCity
1.0
SERP ranking tracking
Searchmetrics
9.0
UpCity
8.0
Page grader
Searchmetrics
8.0
UpCity
5.1
Competitive analysis
Searchmetrics
7.0
UpCity
4.6
Site audit / diagnostics
Searchmetrics
8.0
UpCity
1.0
Site recommendations
Searchmetrics
8.0
UpCity
1.0
Task management
Searchmetrics
8.0
UpCity
8.4

SEO Channels

Searchmetrics
7.0
UpCity
1.0
Local SEO
Searchmetrics
7.0
UpCity
1.0
Social SEO
Searchmetrics
6.0
UpCity
1.0
Mobile SEO
Searchmetrics
7.0
UpCity
1.0
Global SEO
Searchmetrics
8.0
UpCity
1.0

SEO Platform & Account Management

Searchmetrics
9.0
UpCity
8.3
Multi-domain support
Searchmetrics
9.0
UpCity
9.5
Integration with web analytics tools
Searchmetrics
9.0
UpCity
7.0

Pros

Searchmetrics

  • Large database of companies and search terms to compare with our site.
  • In the research section, we are able to do research on an unlimited number of sites/keywords
  • Paid and Organic search research all in one place to make research and performance comparisons a lot easier
Anonymous | TrustRadius Reviewer

UpCity

  • Customized marketing checklist is incredible!
  • The way UpCity verifies items in your marketing checklist (like whether you have social accounts, you're on Google, etc,) helps my business, and others, save precious time having to manually verify them yourself.
  • I love the impact scores and estimated time shown on each task to give us a feel of how much we are doing each month and what value that time spent is.
  • The "about" and "how to" section on tasks makes it very clear how to accomplish each task.
Caleb Kingston | TrustRadius Reviewer

Cons

Searchmetrics

  • Social media visibility
  • Facebook
  • Twitter
Guido Marchal | TrustRadius Reviewer

UpCity

  • Unwillingness to help dissatisfied customers
  • Unwillingness to address issues
  • False advertising regarding the number of click throughs and leads
  • Rude customer service reps that don’t help with your issues
  • Expensive service
  • Little value for money
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Searchmetrics

Searchmetrics 3.0
Based on 1 answer
We are currently using an agency and do not need Searchmetrics services at this time. If we do need research metrics in the future, we will probably go with them. The only deterrent is that we got suckered into an additional year with them because we were a few days late on opting out of the auto-renew. Although I was very upset about getting stuck an extra year paying for services I do not need, that is probably the only issue I have with the company, so if you can avoid that, it's a pretty good product.
Anonymous | TrustRadius Reviewer

UpCity

No score
No answers yet
No answers on this topic

Usability

Searchmetrics

No score
No answers yet
No answers on this topic

UpCity

UpCity 3.0
Based on 1 answer
Usability is mediocre: They have a dashboard to track things but they have some antiquated system of ranking companies and don’t tell you what the logic is behind it. You also have no way to combat negative ratings or respond and try to correct them.
Anonymous | TrustRadius Reviewer

Support Rating

Searchmetrics

No score
No answers yet
No answers on this topic

UpCity

UpCity 1.0
Based on 1 answer
I received little help from customer service rep, Sarah. She told me I should speak to a manager to “reset my expectations”. Apparently, all the sales promises of more traffic and increase SEO were an issue with my expectations, and not the company failing to deliver.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Searchmetrics

We originally selected Searchmetrics because we got more bang for our buck. On the research end, we could do unlimited searches without the cost of the service going up. As for the historical data, we could store more trending data and do deeper research than we could with the competitor. The monthly fee was almost half (if i remember correctly, but it's been a few years) of what what we were paying before with a competitor.
Anonymous | TrustRadius Reviewer

UpCity

We selected UpCity primarily because of the ongoing services they provide. The UpCity software is a simple platform that enables us to easily show progress and ROI to our clients.
Chris Kelley | TrustRadius Reviewer

Return on Investment

Searchmetrics

  • It had a positive impact on the ROI. As the websites rank better the revenue raised.
  • Searchmetrics Suite is an expensive product, it is too expensive for small websites.
Christiaan Bollen | TrustRadius Reviewer

UpCity

  • UpCity was costly for us because we were small. If we were a 10 person agency, the price would be right in line with what we need.
  • UpCity has taught us many processes we needed to continue helping our clients be successful.
Caleb Kingston | TrustRadius Reviewer

Screenshots

Pricing Details

Searchmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UpCity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Searchmetrics
10.0
UpCity
1.0

Likelihood to Renew

Searchmetrics
3.0
UpCity

Usability

Searchmetrics
UpCity
3.0

Support Rating

Searchmetrics
UpCity
1.0

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