Item: UpCity
Rating: 1
Author: Verified User

Overall Satisfaction with UpCity

Use Cases and Deployment Scope

We signed up with upcity to increase traffic to our website and increase our SEO rating.

Pros and Cons

Pros

Selling
SEO for their own company
Locking you into contracts
Email response

Cons

Unwillingness to help dissatisfied customers
Unwillingness to address issues
False advertising regarding the number of click throughs and leads
Rude customer service reps that don’t help with your issues
Expensive service
Little value for money

Return on Investment

Complete waste of money.
No return on value
Spent majority of marketing budget on 5 clicks to my site!

Alternatives Considered

Clutch

Clutch is far more successful. In the same time period, I’ve received 8 times as many clicks on Clutch at significantly less per month. I deeply regret ever signing up.

Usability is mediocre: They have a dashboard to track things but they have some antiquated system of ranking companies and don’t tell you what the logic is behind it. You also have no way to combat negative ratings or respond and try to correct them.

Support Rating

I received little help from customer service rep, Sarah. She told me I should speak to a manager to “reset my expectations”. Apparently, all the sales promises of more traffic and increase SEO were an issue with my expectations, and not the company failing to deliver.

Key Insights

Do you think UpCity delivers good value for the price?

Are you happy with UpCity's feature set?

Did UpCity live up to sales and marketing promises?

Did implementation of UpCity go as expected?

Would you buy UpCity again?

Other Software Used

Figma, Whimsical, Gusto

Likelihood to Recommend

If you’re a huge company with an infinite marketing budget and no time or concern to manage your budget it’s probably completely adequate.

UpCity Feature Ratings

Comments

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Really disappointed that I wasted my money on UpCity.