Really disappointed that I wasted my money on UpCity.
Updated October 30, 2020

Really disappointed that I wasted my money on UpCity.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UpCity

We signed up with upcity to increase traffic to our website and increase our SEO rating.
  • Selling
  • SEO for their own company
  • Locking you into contracts
  • Email response
  • Unwillingness to help dissatisfied customers
  • Unwillingness to address issues
  • False advertising regarding the number of click throughs and leads
  • Rude customer service reps that don’t help with your issues
  • Expensive service
  • Little value for money
  • Complete waste of money.
  • No return on value
  • Spent majority of marketing budget on 5 clicks to my site!
Clutch is far more successful. In the same time period, I’ve received 8 times as many clicks on Clutch at significantly less per month. I deeply regret ever signing up.
Usability is mediocre: They have a dashboard to track things but they have some antiquated system of ranking companies and don’t tell you what the logic is behind it. You also have no way to combat negative ratings or respond and try to correct them.
I received little help from customer service rep, Sarah. She told me I should speak to a manager to “reset my expectations”. Apparently, all the sales promises of more traffic and increase SEO were an issue with my expectations, and not the company failing to deliver.

Do you think UpCity delivers good value for the price?

No

Are you happy with UpCity's feature set?

No

Did UpCity live up to sales and marketing promises?

No

Did implementation of UpCity go as expected?

No

Would you buy UpCity again?

No

If you’re a huge company with an infinite marketing budget and no time or concern to manage your budget it’s probably completely adequate.

UpCity Feature Ratings

1.0
Keyword analysis
1
Backlink management
1
SERP ranking tracking
Not Rated
Page grader
Not Rated
Competitive analysis
Not Rated
Site audit / diagnostics
1
Site recommendations
1
Task management
Not Rated
Local SEO
1
Social SEO
1
Mobile SEO
1
Global SEO
1
Multi-domain support
Not Rated
Integration with web analytics tools
Not Rated