SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors, business associates and other 3rd parties.
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Symantec Intelligence Services
Score8 out of 10
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Symantec WebFilter / Intelligence Services (formerly Blue Coat WebFilter) is a web application protection and web content filtering solution, designed to allow users to control access to web content and block web threats with advanced threat defense and real-time global threat intelligence.
It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
I would love to see an App. I know they are working on this as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Boosts business productivity with having secured systems
Globally available threat protection adhering to our own security policies
User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
