Service Fusion vs. WorkWave PestPac

Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!

Incentivized

For any route heavy organization, PestPac is a great choice due to the route optimization. It is great for businesses that are moving more online and into the digital space. For smaller organizations, you can make PestPac work but the complexity and training would be a barrier to entry. PestPac does more modular pricing so the cost can be affordable if you aren't needing many of the add-on features, but things can add up quick if looking to incorporate basic service functions when it comes to customer service.

Incentivized

• GPS Integration for routing agents/technicians to job sites.
• Reporting, especially post-ticket completion.
• Customer Management - containing all pertinent files and information for a given customer.

Incentivized

• Easy to search for a customer by many different data points
• Has a lot of customization features, such as naming service types and preset notes

Incentivized

• Integrations with 3rd Party Applications - especially CRM.
• Access permissions are complicated and somewhat unnecessary.

Incentivized

• Cost structure
• Support
• Complexity

Incentivized

Due to the customizability of the software, the usability is not the easiest to pick up and especially train on. We find that office staff take the longest to train due to the steeper learning curve. It is not a plug and play and every company uses PestPac a little differently so sometimes it can be difficult to get support because what works for one organization may not work for another due to how they set up and use PestPac internally

Incentivized

Ultimately we went with PestPac due to the reporting but also at the time other softwares had limits to API integration and that was something that was important to us with our business model. The route optimization tool in PestPac was also far better than anything else we had seen out there

Incentivized

• Postive ROI.
• Streamlined scheduling process for field service calls.
• Reporting has generated a traceable trail for long-term customers, to help better serve their needs.

Incentivized

• WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
• Having all documentation stored digitally and be locked to the correct account helps us stay compliant

Incentivized