Service Fusion vs. WorkWave PestPac

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.7 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
WorkWave PestPac
Score 7.0 out of 10
N/A
IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).N/A
Pricing
Service FusionWorkWave PestPac
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
No answers on this topic
Offerings
Pricing Offerings
Service FusionWorkWave PestPac
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Service FusionWorkWave PestPac
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
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User Ratings
Service FusionWorkWave PestPac
Likelihood to Recommend
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
Service FusionWorkWave PestPac
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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WorkWave
If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.
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Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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WorkWave
  • Easy to search for a customer by many different data points
  • Has a lot of customization features, such as naming service types and preset notes
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Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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WorkWave
  • Not very user friendly
  • Reports are difficult to create and figure out
  • Not easy to find the correct place to go for things such as settings or data points
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Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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WorkWave
  • WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
  • Having all documentation stored digitally and be locked to the correct account helps us stay compliant
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