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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Voices

    Score7 out of 10
    N/AVoices.com is a voice marketplace that allows businesses to find, hire, and pay voice actors. The company matches voice actors with people interested in buying their services, without having to go through a traditional talent agent. It is founded by David Ciccarelli and Stephanie Ciccarelli.N/A
    Pricing
    ServiceMaxVoices
    Editions & Modules
    Subscription
    $100.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceMaxVoices
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—Rates are in US Dollars and include a worldwide unlimited usage "full buy-out" license. Rates are for finished dry voice only. Any post-production required may be additional. Note that Voices.com is an online marketplace. As such, each talent reserves the right to charge their own fees.
    More Pricing Information
    Best Alternatives
    ServiceMaxVoices
    Small Businesses
    Kickserv
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceMaxVoices
    Likelihood to Recommend
    1.0
    (4 ratings)
    7.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ServiceMaxVoices
    Likelihood to Recommend
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Voices.com
    For major "national" work often their financial compensation is in line. But for other generally smaller jobs I'm not sure it's a fair dollar amount. I'm not sure this is due to the client involved or a policy of Voices.
    Incentivized
    Read full review
    Pros
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Voices.com
    • Service...They return and respond to emails and phone calls efficiently.
    • All my bookings are ensured payment via their escrow system.
    • They post many jobs for me each day.
    Incentivized
    Read full review
    Cons
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Voices.com
    • I'm not sure I'm given every fair chance at being booked for the various jobs for which I audition.
    • The amount given for payment for each job is mysterious. Often the same job from other sites is considerably higher there. I wonder if I'm being offered the amount I should be in a fair market.
    • Quite often the amount offered for long form jobs is way below industry standards.
    Incentivized
    Read full review
    Support Rating
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Voices.com
    No answers on this topic
    Alternatives Considered
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Voices.com
    I use both Voices and Voice 123. Initially i got more bookings with Voice. Now, I'm liking Voice 123 better. It's more transparent and offers much higher payments for voice acting work.
    Incentivized
    Read full review
    Return on Investment
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    Voices.com
    • Initially, the income and opportunity for increased income seemed great. Lately the paid jobs I've received has fallen way off. This is happening as I'm getting a lot better as a voice actor. It doesn't make sense. It's like Voices is somehow keeping me from getting gigs through their service.
    • Often over the years I've been upsold to change to their more expensive plans. I've tried them with NO discernible improvement with opportunities for me.
    • I'm going to have to get better ROI in the near future or I won't be continuing my subscription.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair

    Voices Screenshots

    Screenshot of the Voices online marketplace for voice talentScreenshot of voice talent profiles pageScreenshot of Job postings, where Voices VoiceMatch algorithm invites matching talent to reply.Screenshot of A comparison of sample voice recordings with feedback ratings and reviews, as well as prices of talent who are interestedScreenshot of Mobile apps to search for voice talent, view profiles, and post jobs