ServiceNow Customer Service Management vs. eDesk
ServiceNow Customer Service Management vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
ServiceNow Customer Service Management | eDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | eDesk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | eDesk | |
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Likelihood to Recommend | 7.4 (6 ratings) | 10.0 (1 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | eDesk | |
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Likelihood to Recommend | ServiceNow | eDesk |
Pros | ServiceNow | eDesk |
Cons | ServiceNow | eDesk |
Usability | ServiceNow | eDesk No answers on this topic |
Support Rating | ServiceNow | eDesk No answers on this topic |
Alternatives Considered | ServiceNow | eDesk |
Return on Investment | ServiceNow | eDesk |
ScreenShots | eDesk Screenshots |