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ServiceNow IT Operations Management vs. Trend Vision One Endpoint Security

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A

    Trend Vision One Endpoint Security

    Score8.4 out of 10
    N/AThe Trend Vision One Endpoint Security platform provides antivirus and malware detection, and endpoint visibility. The product suite can be extended with associated applications that cover mobile endpoint protection, endpoint encryption, as well as network and server vulnerability protection.

    $26.99

    12 month subscription

    Pricing
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    Editions & Modules
    No answers on this topic
    Trend Micro Vision One Endpoint Security Core - subscription license renewal - 1 device
    $26.99
    12 month subscription
    Trend Micro Vision One - License - 51-250 Users - New Subscription
    $35.99
    12 month subscription
    Trend Micro Vision One Endpoint Security Pro - subscription license - 1 device
    $178.99
    12 month subscription
    Offerings
    Pricing Offerings
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    Considered Both Products
    ServiceNow
    No answer on this topic
    Trend Micro
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    10 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    90%
    Implementation went as expected
    9 Answers
    Features
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    AIOps Features
    Comparison of AIOps Features features of ServiceNow IT Operations Management and Trend Vision One Endpoint Security
    Feature
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    Trend Vision One Endpoint Security
    -
    Ratings
    Monitoring and Alerting7.84 Ratings00 Ratings
    Performance Analytics7.95 Ratings00 Ratings
    Incident Management8.64 Ratings00 Ratings
    Service Desk Integration8.55 Ratings00 Ratings
    Root Cause Analysis8.15 Ratings00 Ratings
    Capacity Planning Tool6.64 Ratings00 Ratings
    Configuration and Change Management8.85 Ratings00 Ratings
    Automated Remediation7.84 Ratings00 Ratings
    Collaboration and Communication6.94 Ratings00 Ratings
    Threat Intelligence6.93 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of ServiceNow IT Operations Management and Trend Vision One Endpoint Security
    Feature
    ServiceNow IT Operations Management
    -
    Ratings
    Trend Vision One Endpoint Security
    8.1
    13 Ratings
    5% below category average
    Anti-Exploit Technology00 Ratings7.713 Ratings
    Endpoint Detection and Response (EDR)00 Ratings9.012 Ratings
    Centralized Management00 Ratings8.713 Ratings
    Hybrid Deployment Support00 Ratings8.011 Ratings
    Infection Remediation00 Ratings7.713 Ratings
    Vulnerability Management00 Ratings7.013 Ratings
    Malware Detection00 Ratings9.013 Ratings
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    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
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    SentinelOne Singularity
    Score9 out of 10
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.1 out of 10
    BlackBerry Protect (CylancePROTECT)
    Score9.1 out of 10
    Enterprises
    ignio AIOps
    Score8.1 out of 10
    ESET PROTECT
    Score8.8 out of 10
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    User Ratings
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    Likelihood to Recommend
    8.6
    (12 ratings)
    8.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (4 ratings)
    Usability
    8.2
    (7 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ServiceNow IT Operations ManagementTrend Vision One Endpoint Security
    Likelihood to Recommend
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
    Read full review
    Trend Micro
    Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
    Incentivized
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    Pros
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    Trend Micro
    • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
    • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
    • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
    Incentivized
    Read full review
    Cons
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    Trend Micro
    • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceNow
    No answers on this topic
    Trend Micro
    It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
    Incentivized
    Read full review
    Usability
    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
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    Trend Micro
    The dashboard is user-friendly and allows for an IT admin to quickly deploy the software. The users do not even notice the program running in the background. From the dashboard the IT department can monitor all the workstations for issues and maintain good health of the network.
    Incentivized
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    Support Rating
    ServiceNow
    No answers on this topic
    Trend Micro
    It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
    Incentivized
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    Alternatives Considered
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
    Read full review
    Trend Micro
    For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
    Read full review
    Return on Investment
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
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    Trend Micro
    • Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
    • While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
    Incentivized
    Read full review
    ScreenShots

    Trend Vision One Endpoint Security Screenshots

    Screenshot of a Trend Vision One Endpoint Security overviewScreenshot of the antivirus scan options