TrustRadius

Serviceware Knowledge vs. Tettra

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Serviceware Knowledge
Score 10.0 out of 10
N/A
Serviceware Knowledge, formerly known as SABIO, is a knowledge management system designed to help employees find everything they're looking for. Find relevant knowledge either in self-generated content or uploaded documents. Serviceware acquired SABIO in August 2018.N/A
Tettra
Score 10.0 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
Pricing
Serviceware KnowledgeTettra
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Serviceware KnowledgeTettra
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Active users are people who sign up for Tettra with their Slack account
More Pricing Information
Community Pulse
Serviceware KnowledgeTettra
Best Alternatives
Serviceware KnowledgeTettra
Small Businesses
Front
Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Serviceware KnowledgeTettra
Likelihood to Recommend
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Serviceware KnowledgeTettra
Likelihood to Recommend
Serviceware
No answers on this topic
Tettra, Inc.
Tettra is excellent for a small team wiki. It is easy to set-up and use, and for many teams the free version is enough. New features are added regularly. One of the features I would like to see is 2FA for email accounts or even SAML integration.
Verified User
Anonymous
Read full review
Pros
Serviceware
No answers on this topic
Tettra, Inc.
  • Easily access revision history
  • Suggest pages to create
  • Find information
Verified User
Anonymous
Read full review
Cons
Serviceware
No answers on this topic
Tettra, Inc.
  • More integrations
  • More options for presentation
  • More customization options
Verified User
Anonymous
Read full review
Support Rating
Serviceware
No answers on this topic
Tettra, Inc.
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
Verified User
Anonymous
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Alternatives Considered
Serviceware
No answers on this topic
Tettra, Inc.
Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use Google Drive.
Verified User
Anonymous
Read full review
Return on Investment
Serviceware
No answers on this topic
Tettra, Inc.
  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
Verified User
Anonymous
Read full review
ScreenShots