What users are saying about
11 Ratings
6 Ratings
11 Ratings
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Score 7.4 out of 100
6 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

SessionCam

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.
Amin Shawki | TrustRadius Reviewer

Visitor Queue

It's well suited for tracking where people are coming from to get to your website and this can then be used to improve your website, track PPC, etc.
Shelly Chandler | TrustRadius Reviewer

Pros

SessionCam

  • They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
  • Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
  • Consulting hours are helpful for a third-party audit.
Anonymous | TrustRadius Reviewer

Visitor Queue

  • User interface.
  • Ease of signing up.
  • Adoption is fairly straightforward.
  • Does its purpose.
Anonymous | TrustRadius Reviewer

Cons

SessionCam

  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
Debora Ramos | TrustRadius Reviewer

Visitor Queue

  • Contact information is [missing] sometimes
Anonymous | TrustRadius Reviewer

Support Rating

SessionCam

SessionCam 8.7
Based on 3 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Visitor Queue

No score
No answers yet
No answers on this topic

Alternatives Considered

SessionCam

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
Anonymous | TrustRadius Reviewer

Visitor Queue

We haven't made a selection but are leaning toward KickFire and LeadLander because it provides anonymous unidentified and identified user behavior.
Anonymous | TrustRadius Reviewer

Return on Investment

SessionCam

  • From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
  • It's a great tool to give evidence to facts
  • Understanding the issues helps us with understanding the urgency of fixing them
Debora Ramos | TrustRadius Reviewer

Visitor Queue

  • I am assuming it will help bring in more leads for us, which will increase sales
  • Make our marketing dollars are more effective
Shelly Chandler | TrustRadius Reviewer

Screenshots

Pricing Details

SessionCam

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SessionCam Editions & Modules

Additional Pricing Details

Visitor Queue

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Visitor Queue Editions & Modules

Edition
100 Leads Per Month$39.00
300 Leads Per Month$79.00
500 Leads Per Month$99.00
1000 Leads Per Month$169.00
2000 Leads Per Month$249.00
    Additional Pricing Details
    For more than 2000 leads, please contact us.

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