SherpaDesk

SherpaDesk

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SherpaDesk	Score 8.3 out of 10	Mid-Size Companies (51-1,000 employees)	SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.	$0 per agent

Pricing

SherpaDesk

Editions & Modules

1st Tech Free: $0
per agent
Adventure Package: $39
per agent

Offerings

Pricing Offerings
SherpaDesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	SherpaDesk
Considered Both Products	SherpaDesk Verified User Employee Chose SherpaDesk When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of … Helpful?
Top Pros	Pro Integrates well Pro Mobile experience Pro Fairly good
Top Cons	Minus Little clunky Minus Reporting platform Minus Menu bar

Features

SherpaDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	SherpaDesk 8.5 3 Ratings 7% above category average
Organize and prioritize service tickets	9.12 Ratings
Subscription-based notifications	9.11 Ratings
ITSM collaboration and documentation	6.82 Ratings
Ticket creation and submission	8.93 Ratings
Ticket response	8.93 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	SherpaDesk 7.3 1 Ratings 6% below category average
External knowledge base	5.51 Ratings
Internal knowledge base	9.11 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	SherpaDesk 9.1 2 Ratings 17% above category average
Customer portal	9.12 Ratings
Email support	9.12 Ratings
Help Desk CRM integration	9.11 Ratings

Best Alternatives
	SherpaDesk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	SherpaDesk
Likelihood to Recommend	8.0 (3 ratings)

User Testimonials
	SherpaDesk
Likelihood to Recommend	SherpaDesk [It's] well suited for cloud support applications as there's no installation or maintenance required. Cengiz Ucar Freelance ERP Consultant Read full review
Pros	SherpaDesk Ticketing is very fast & easy Tracking time is fast Verified User Anonymous Read full review
Cons	SherpaDesk Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful. The ability to see the latest update in the ticket view. Incentivized Jessica Piper Director IT Services Read full review
Alternatives Considered	SherpaDesk When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need. Verified User Anonymous Read full review
Return on Investment	SherpaDesk As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again. Cengiz Ucar Freelance ERP Consultant Read full review
ScreenShots	SherpaDesk Screenshots