Shiftboard vs. Verint Workforce Management for Back Office

Shiftboard

Shiftboard

7 Reviews and Ratings

Verint Workforce Management for Back Office

Verint Workforce Management for Back Office

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Shiftboard	Score 6.6 out of 10	Mid-Size Companies (51-1,000 employees)	Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types. The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for…	$45 up to 35 employees
Verint Workforce Management for Back Office	Score 8.6 out of 10	N/A	Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Streamlining processes may result in ROIs like: · Reduction in backlogs · Lift in capacity · Cost savings · Faster turnaround…	N/A

Pricing

Shiftboard

Verint Workforce Management for Back Office

Editions & Modules

Lite: $45 per month
up to 35 employees
Standard: $120 per month
up to 70 employees
Plus: $276 per month
up to 125 employees

No answers on this topic

Offerings

Pricing Offerings
Shiftboard	Verint Workforce Management for Back Office
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Shiftboard	Verint Workforce Management for Back Office

Best Alternatives
	Shiftboard	Verint Workforce Management for Back Office
Small Businesses	7shifts Score 9.9 out of 10	7shifts Score 9.9 out of 10
Medium-sized Companies	PowerDMS by NEOGOV Score 7.0 out of 10	PowerDMS by NEOGOV Score 7.0 out of 10
Enterprises	Zoho People Score 8.9 out of 10	Zoho People Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Shiftboard	Verint Workforce Management for Back Office
Likelihood to Recommend	6.3 (4 ratings)	8.6 (2 ratings)
Usability	- (0 ratings)	5.8 (2 ratings)
Support Rating	2.1 (2 ratings)	- (0 ratings)

User Testimonials
	Shiftboard	Verint Workforce Management for Back Office
Likelihood to Recommend	Shiftboard It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly. Incentivized Rachel Blankenship CX Trainer Read full review	Verint I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day Incentivized Verified User Anonymous Read full review
Pros	Shiftboard Mobile accessibility Cloud-based software Compliant with all necessary information security standards Incentivized Verified User Anonymous Read full review	Verint DPA - da best triggers Schedule optimization Verified User Anonymous Read full review
Cons	Shiftboard The ability to print a month view of the schedule would be a great benefit. The signup list is a great feature, but there are too many steps to make it easy to use. The bulk add and delete process works well, but tends to be confusing for users. Incentivized Jared Hammond Technology Development Manager Read full review	Verint Your graphs. Sweet lord they are hideous Report formats are a struggle bus I hate riding Back office quality tracking Verified User Anonymous Read full review
Usability	Shiftboard No answers on this topic	Verint I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side. Incentivized Verified User Anonymous Read full review
Support Rating	Shiftboard I never sought out Shiftboard support. Incentivized Keysha Chapman Fit Expert Read full review	Verint No answers on this topic
Alternatives Considered	Shiftboard We have not used another product like Shiftboard at our company. Incentivized Rachel Blankenship CX Trainer Read full review	Verint Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them. Verified User Anonymous Read full review
Return on Investment	Shiftboard Effective allocation to proper shows/projects for our network Effectively catches any discrepancies between scheduled hours and actual hours for employees Requires significant manpower to maintain scheduling accuracy Incentivized Verified User Anonymous Read full review	Verint 9 million in the first 2 years 3 million subsequent years Future benefit is ball-parked at $5.4M Verified User Anonymous Read full review
ScreenShots	Shiftboard Screenshots	Verint Workforce Management for Back Office Screenshots