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Handshake by Shopify (discontinued) vs. Zoho Inventory

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Handshake by Shopify (discontinued)

    Score8 out of 10
    N/AThe Handshake B2B Commerce platform from Shopify (acquired May 2019), was an ecommerce tool designed to make buying and selling simple, intuitive and mobile. The product has been discontinued, and is no longer sold or supported.N/A

    Zoho Inventory

    Score9 out of 10
    N/AZoho Inventory is a cloud-based inventory management solution designed for small to midsize businesses. It features inventory management modules including reporting and analysis, and lot traceability. It features mobile compatible apps for Android and iOS devices. Zoho Inventory offers additional capabilities such as built-in shipment estimating, and tracking and delivery confirmation features that allow users to invoice, ship and track products. The solution allows users to create…

    $39

    per organization / month billed annually ($49.00 billed monthly)

    Pricing
    Handshake by Shopify (discontinued)Zoho Inventory
    Editions & Modules
    No answers on this topic
    BASIC
    $39.00
    per organization / month billed annually ($49.00 billed monthly)
    STANDARD
    $79.00
    per organization / month billed annually ($99.00 billed monthly)
    STANDARD
    $199.00
    per organization / month billed annually ($249.00 billed monthly)
    Offerings
    Pricing Offerings
    Handshake by Shopify (discontinued)Zoho Inventory
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    User Ratings
    Handshake by Shopify (discontinued)Zoho Inventory
    Likelihood to Recommend
    8.5
    (3 ratings)
    5.6
    (3 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    7.0
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Handshake by Shopify (discontinued)Zoho Inventory
    Likelihood to Recommend
    Discontinued Products
    My boss implemented Shopify with his Developer two years ago and handed off the support role to me. I manage user access, training, support, and product setup with our website. We are growing our use of this system by adding a variety of products and payment types for credit card processing.
    Incentivized
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    Zoho
    It's a basic system which does some things well but the things it does well are the basic things you would expect! Many other features that are a little beyond basic are just not available or you can get 90% of the way there but get stuck on the final 10% so you need to hire a developer who can try to get you through the last bit. An inventory management system with no bin locations pretty much sums it up. The reporting system is terrible. To get any real use you need to integrate it with Zoho Analytics but the problem there is it only syncs every 3 hours. The integrated shipping process is extremely cumbersome
    Incentivized
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    Pros
    Discontinued Products
    • An effective and productive way to increase sales on E-commerce platforms. Simple order entry and increased revenue. There are various ways to search for an item.
    • Handshake B2B Commerce, from Shopify, allowed high-resolution images and was geared toward visual presentation.
    • it is so easy to add products to the online store.
    • It's easy to change prices and make status active or inactive. clean and basic layout, Good for new users.
    Incentivized
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    Zoho
    • It is simple to use.
    • Does all the basics well.
    • Is able to integrate with our CRM.
    Incentivized
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    Cons
    Discontinued Products
    • Improve the performance on load page for all Handshake skins.
    • Need an easier way to understand creating and debugging Handshake skins.
    • They should improve on customer support.
    • Their Jump Start for Intranet portal should be more user friendly and easier to implement in reality, not just in theory.
    Incentivized
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    Zoho
    • Templates within Zoho Inventory are very weak. You can't customize many including package slips, shipment docs, etc...
    • When an order has multiple packages, it's next to impossible to find the item you are looking for. Scenario, a large order has many packages and a customer has cancelled one of the items. You must click through every package to find the item, edit the package and remove it before you can cancel the item.
    • The reports within Inventory are extremely basic and many of them are useless
    • The packing slip module is useless as it does not print out bin locations
    • It's an inventory management system but it does not have bin locations
    • The backorder system is useless. If you "backorder" something then the whole order is locked until the backorder arrives in. Scenario.... a client orders 20 items, 1 is on backorder. You "backorder" that one item but want to ship the other 19... not possible. The order gets completely locked.
    • You can't print out RMA requests. There is just no option to do it, you have to do a screen shot
    • Integration with Amazon or other 3rd party e-commerce providers is troublesome.
    Incentivized
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    Likelihood to Renew
    Discontinued Products
    We started using Shopify and we are growing its usefulness in our business. I am in the process of helping our reps we gave access and provided training to create all the products they need. We still have most of the new products to be setup.
    Incentivized
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    Zoho
    It is relatively easy to customise but the problem is sometimes it is not easy to see where this customisation is available. Also the integrations with external systems can prove problematic both during installation and ongoing development and maintenance. It's great for small companies with a simple inventory or even larger organisations with smaller product lines. And it is reasonably priced if you ar eprepared to put the time in.
    Incentivized
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    Usability
    Discontinued Products
    Extremely easy to use and very useful records available to verify payment processing.
    Incentivized
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    Zoho
    No answers on this topic
    Support Rating
    Discontinued Products
    Shopify has been successfully implemented in a short period of time, and support has been easy to provide. THe system is very easy to adapt to our needs and I am able to train users quickly.
    Incentivized
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    Zoho
    No answers on this topic
    Implementation Rating
    Discontinued Products
    Everything is working fine with each phase we implemented. More of our staff is aware of the system and are enjoying how user-friendly the system is for them.
    Incentivized
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    Zoho
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Because its innovative and tons of features to boost sales and its ease of use is the reason why I have chosen Handshake B2B Commerce, from Shopify, over other competitors.
    Incentivized
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    Zoho
    The inventory management is better than QuickBooks however you give up an awful lot to get that benefit. The reporting in QuickBooks is far superior. The reporting in Inventory is terrible with every few options to customize the reports. For example, pulling in a salesperson report that factors in returns is not possible. You can't pull a report to see what items need to be picked for all open orders.
    Incentivized
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    Return on Investment
    Discontinued Products
    • We were able to quickly put out a portal using Handshake on SharePoint online when our firm was merging with another firm.
    Incentivized
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    Zoho
    • We stopped using it as it was difficult to set up.
    • Zoho offers a lot of features but the depth of its functionality proves limited as your demands increase.
    Incentivized
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    ScreenShots

    Zoho Inventory Screenshots

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