Slab Knowledge Base vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slab
Score 9.5 out of 10
N/A
The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.N/A
Zendesk Guide
Score 8.2 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
Slab Knowledge BaseZendesk Guide
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SlabZendesk Guide
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Slab Knowledge BaseZendesk Guide
Considered Both Products
Slab
Chose Slab Knowledge Base
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are …
Zendesk Guide

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Slab Knowledge BaseZendesk Guide
Small Businesses
Zoho Desk
Zoho Desk
Score 8.9 out of 10
Zoho Desk
Zoho Desk
Score 8.9 out of 10
Medium-sized Companies
Zendesk Guide
Zendesk Guide
Score 8.2 out of 10
Tridion
Tridion
Score 9.2 out of 10
Enterprises
Tridion
Tridion
Score 9.2 out of 10
Tridion
Tridion
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Slab Knowledge BaseZendesk Guide
Likelihood to Recommend
9.2
(2 ratings)
9.3
(5 ratings)
Support Rating
-
(0 ratings)
8.0
(4 ratings)
User Testimonials
Slab Knowledge BaseZendesk Guide
Likelihood to Recommend
Slab, Inc.
It's perfect for us to update processes that we use daily at Curri. This is a very important piece of our business because being a start-up, things are always changing. I'd say it's pretty appropriate for all needs related to a knowledge base.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Slab, Inc.
  • Organization
  • Training
  • Sharing information
  • Linking documents
  • Easy access to company material
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Zendesk
  • Logs all ticket details
  • Monitors ever customer interaction
  • Easy to learn and maneuver
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Cons
Slab, Inc.
  • Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.
Read full review
Zendesk
  • Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
  • Central KBs need to support version history, which some time lacks to give track of multiple review.
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Support Rating
Slab, Inc.
No answers on this topic
Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
Slab, Inc.
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it
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Zendesk
It was integrated with our Zendesk help desk, and was reasonable in price.
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Return on Investment
Slab, Inc.
  • Positive impact in keeping all departments in sync
  • Positive impact on finding who owns a particular territory
  • Positive impact making and retrieving templates
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Zendesk
  • Increase employee knowledge.
  • Encourage self-service behavior.
  • Reduce requester (employee) wait time as they find an answer on their own.
  • Reduce the number of tickets created for agent.
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