12 Reviews and Ratings
45 Reviews and Ratings
If you are not a Gsuite user then using Slite is a great alternative! You essentially have the same functionality of being able to share notes and documents with other team members, as well as keeping notes and documents private.Incentivized
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees Incentivized
Cheap to startEasy to understand and work withNice emoji supportContinuously improving software, new features all the time
They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JSThey give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.Incentivized
I don't love that it doesn't integrate easily with the other tools we use, at least it doesn't as far as I know.Since there is not an Excel sort of capability there is no way it could ever replace Google, so it is sometimes easier to just use Word docs instead of Slite since everything is in one place.I think if Slite extended their product line up, it would be more attractive to use exclusively, instead of just using it for documentation.Incentivized
Formatting according to our brand guidelines can be trickyReporting metrics are lackingThe user interface can be confusingTheir support team takes a long time to respondThey have comments open on their KB articles, but almost noone responds, which is frustrating.Incentivized
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again Incentivized
[In my opinion,] Slite is cheaper but less mature and feature full. Notion is a much more mature solution, so I'd recommend it for teams who want to be at the front and don't care about cost.
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.Incentivized
It is helping manage our documentation and processes all in one place.It is helping with company updates and product releases.It is nice that everyone has access to shared boards and private boards to use.We also use it to track customer feedback after a big release.Incentivized
We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.I highly recommend to use Zendesk for knowledge base and tickets and agents.Incentivized