Reviews.io vs. SmartCustomer

Reviews.io

Reviews.io

10 Reviews and Ratings

SmartCustomer

SmartCustomer

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Reviews.io	Score 8.0 out of 10	N/A	Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also prides itself on being a technologically-advanced review platform with features including: In-Email Review Forms SMS Collection Competitor Analysis Engage Bot…	$89 per month
SmartCustomer	Score 7.7 out of 10	N/A	Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.	N/A

Pricing

Reviews.io

SmartCustomer

Editions & Modules

GROWTH: $89
per month
PROFESSIONAL: $159
per month
ENTERPRISE: From $499
per month

No answers on this topic

Offerings

Pricing Offerings
Reviews.io	SmartCustomer
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Reviews.io	SmartCustomer
Considered Both Products	Reviews.io Charles Combs Head of Marketing Chose Reviews.io Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and … Incentivized Helpful?	SmartCustomer Yuven Takur Head of human resources. Chose SmartCustomer Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase. Incentivized Helpful? Zain Ali Director Of Commercial Sales Chose SmartCustomer Sitejabber has provided us with many benefits and resulted in us with great customer service, handling any issues faced by customers, and competing with real businesses. Whereas Trustpilot, we believe there were many reviews left by scammers for businesses that were not legit. Incentivized Helpful? Rithvik Podduturi Founder Chose SmartCustomer I generally buy a lot of software. I check reviews on TrustRadius, Capterra, etc., for software reviews. Sitejabber is lacking in these cases, so for now, I will stick to these websites for software reviews. Incentivized Helpful?

Best Alternatives
	Reviews.io	SmartCustomer
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	PowerReviews Score 7.8 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	PowerReviews Score 7.8 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Reviews.io	SmartCustomer
Likelihood to Recommend	9.0 (0 ratings)	9.2 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Reviews.io	SmartCustomer
Likelihood to Recommend	Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates. Incentivized Charles Combs Head of Marketing Read full review	It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. It is suitable for fashion, electronics, and marketplaces. I wish they added more SaaS and WordPress-related ratings on the platform, bringing in a whole new category of users to use Sitejabber. Incentivized Rithvik Podduturi Founder Read full review
Pros	Widget library with customizable, mobile-friendly widgets. Custom widgets can be built for you. WYSIWYG and HTML email templates. Instagram and UGC gallery included. Sync your product catalog via Merchant Center. Incentivized Charles Combs Head of Marketing Read full review	Customer reviews. Customer complaints. Customer feedback. Incentivized Aaron Wallace Co-Founder Read full review
Cons	Setting up isn't hard, but the documentation conflicts with itself sometimes. They reference a BigCommerce app that isn't available (yet). Incentivized Charles Combs Head of Marketing Read full review	I would like Sitejabber to extend the capabilities of the free version, it currently has several limits. Incentivized Yuven Takur Head of human resources. Read full review
Support Rating	We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary. Incentivized Charles Combs Head of Marketing Read full review	No answers on this topic
Alternatives Considered	Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like. Incentivized Charles Combs Head of Marketing Read full review	Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase. Incentivized Yuven Takur Head of human resources. Read full review
Return on Investment	Increased customer trust through verified company and product reviews. Incentivized Charles Combs Head of Marketing Read full review	Helped our business to overcome issues faced by customers which have increased conversion rate. The reviews has helped us fix the UX issues on our website. Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues. Incentivized Zain Ali Director Of Commercial Sales Read full review
ScreenShots