TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SmartCustomer

    Score7.6 out of 10
    N/AFounded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.N/A

    Stamped

    Score7.2 out of 10
    N/AStamped is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. Stamped is free to individuals seeking basic features (e.g. review email scheduling, bulk send, etc.) and available with more advanced features (e.g. Net Promoter Score, Instagram shoppable gallery, etc) on their paid plans.

    $23

    per month

    Pricing
    SmartCustomerStamped
    Editions & Modules
    No answers on this topic
    Reviews - Basic
    $23
    per month
    Reviews - Premium
    $59
    per month
    Loyalty - Premium
    $59
    per month
    Reviews - Business
    $149
    per month
    Loyalty - Business
    $179
    per month
    Reviews + Loyalty - Business
    $279
    per month
    Reviews - Professional
    $299
    per month
    Loyalty - Professional
    $479
    per month
    Reviews + Loyalty - Professional
    $659
    per month
    Reviews - Enterprise
    Custom
    Loyalty - Enterprise
    Custom
    Reviews + Loyalty - Enterprise
    Custom
    Offerings
    Pricing Offerings
    SmartCustomerStamped
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Best Alternatives
    SmartCustomerStamped
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    PowerReviews
    Score7.8 out of 10
    PowerReviews
    Score7.8 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SmartCustomerStamped
    Likelihood to Recommend
    9.2
    (4 ratings)
    10.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    SmartCustomerStamped
    Likelihood to Recommend
    SmartCustomer
    Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.
    Incentivized
    Read full review
    Stamped.io
    If you want to generate valuable content that you can use on your website that provides a positive image of your business, Stamped.io can do it. We had absolutely no buyer feedback prior to Stamped.io. We have seen in actual customer reviews that the Stamped.io reviews are being read by customers and they consider them valuable.
    Incentivized
    Read full review
    Pros
    SmartCustomer
    • Gives reviews.
    • Answers questions.
    • Gives you details of the website.
    Incentivized
    Read full review
    Stamped.io
    • Ease of use.
    • Integration with the BigCommerce feedback and review system.
    • A full-featured product suite that will meet the needs of most small to medium-sized eCommerce shops.
    Incentivized
    Read full review
    Cons
    SmartCustomer
    • It has slow customer services.
    • Too many ads on reviews pages.
    • Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.
    Incentivized
    Read full review
    Stamped.io
    • We haven't generated a whole lot of data as of right now, even being in business for two years, so a pain point for me is the analytics and trying to identify improvements. This is not really a deficiency of the software, just a lack of data.
    Incentivized
    Read full review
    Support Rating
    SmartCustomer
    No answers on this topic
    Stamped.io
    Support is flat out awesome, super responsive and have always addressed my questions quickly and thoroughly.
    Incentivized
    Read full review
    Alternatives Considered
    SmartCustomer
    Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
    Incentivized
    Read full review
    Stamped.io
    The only other service we used that's similar to Stamped.io is Feedback Five. That service is only similar in that it facilitates soliciting feedback. We use it for our marketplace business, not our website. I can say that Stamped.io is much more robust and valuable. The interface is more user-friendly, the campaigns are easy to set up, and working with customers directly in the UI is super simple.
    Incentivized
    Read full review
    Return on Investment
    SmartCustomer
    • Saves us from spending money on scam websites.
    • Helps us making a buy decision based on the reviews.
    Incentivized
    Read full review
    Stamped.io
    • Positive increase of over 80% in feedback responses.
    • Trust is everything in our business and user reviews have contributed to a conversion increase of over 50%.
    Incentivized
    Read full review
    ScreenShots