4 Ratings
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Score 9.2 out of 100

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Kevin Bartholomew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use to manage our customer review process. The review capabilities provided by BigCommerce are OK but we were not getting many responses, the templates and system provided by increased our feedback rate by more than 80%.
  • Ease of use.
  • Integration with the BigCommerce feedback and review system.
  • A full-featured product suite that will meet the needs of most small to medium-sized eCommerce shops.
  • Nothing, their product is awesome.
Well suited for small to medium-sized eCommerce shops.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use in tandem with our BigCommerce website to solicit reviews on products as well as service for our e-commerce website. It has enabled us to provide confirmation to our potential customers that we are a reliable business. Without we were not generating and valuable information from our buyers to provide other buyers with the information they need to make an informed buying decision.
  • gathers customer data so you can see who your most engaged customers are.
  • The setting allows you to filter reviews so you don't get any surprise issues arising with customers. You can use this to address issues customers have with product or service without making the issue public to your other customers.
  • also has a very nice widget that can be added to any page on your website, its a little carousel of all your featured reviews to showcase what customers think of your business and products.
  • We haven't generated a whole lot of data as of right now, even being in business for two years, so a pain point for me is the analytics and trying to identify improvements. This is not really a deficiency of the software, just a lack of data.
If you want to generate valuable content that you can use on your website that provides a positive image of your business, can do it. We had absolutely no buyer feedback prior to We have seen in actual customer reviews that the reviews are being read by customers and they consider them valuable.
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About is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. is free to individuals seeking basic features (e.g. review email scheduling, bulk send, etc.) and available with more advanced features (e.g. Net Promoter Score, Instagram shoppable gallery, etc) on their paid plans. Technical Details

Operating Systems: Unspecified
Mobile Application:No