I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well. If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
Enterprise Architect can be used to capture business requirements, design and management of all successive models, algorithms, process flows/workflows, design of business data objects and other artifacts. The strong point is the ability to link the items in all models with each other, the more time the analysts and designers "invest" into making nice and clearly defined models, the higher the future pay-off by any successive changes to the systems. Enterprise Architect is not a good tool for capturing rather unstructured business requirements, use e.g. Confluence or other solutions instead. EA should comprise the extracted models with very little unstructured information. Management of the changes process should not be done in Enterprise Architect, rather use JIRA/Confluence or similar.
Open Architecture - A wide and extensive set of options, plug-ins and customization options make Sparx EA more of a tool kit than just a tool. Most tools allow customization but Sparx EA is built from the ground up with this in mind.
Wide variety of formats, lexicons, standards and data import export capabilities allow different roles to interact with the information in different ways.
Automated report generation allows architects and designers to spend less taking on word processing and more time on performing architecture and design.
They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
We have used Corel Draw and Adobe Acrobat. Both of those tools were good when they came out but the abilities of SmartDraw far outweigh both those tools. Corel Draw was also more complex to operate and do tasks, as was Adobe Acrobat in which some basic tasks took additional steps to complete.
BiZZdesign represents a different new concept to enterprise architecture, its gravity center is not technical modelling, but rather a view on capturing the whole end-user experience or customer journey. It also allows to grasp areas as internal company capabilities, required for adoption/changes and operation of the solution, uses the same Archimate modelling language. This solution is in my opinion a new generation enabling to not only design the solutions, but also manage the whole application portfolio with respect to capabilities and requirement parameters.
SmartDraw has provided good return for our internal purposes. Using it to understand an organization's structure and inner workings has been valuable. On the client side, creating steps and businesses processes has also been a big plus. It has helped decrease confusing reporting structures and has provided a detailed map for individuals to understand where they fit within their organization.
Unfortunately, SmartDraw has been somewhat inefficient with some of the more complex projects on our plate and has really deterred certain employees from even wanting to use it.
