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Smartling vs. TransPerfect GlobalLink vs. Unbabel

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Smartling

    Score8.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    The Smartling software platform supports localization of websites, mobile apps, web apps, software, and digital content. The internationalization platform includes a delivery network for global websites, support for mobile app localization, and other multilingual digital content.N/A

    TransPerfect GlobalLink

    Score8 out of 10
    N/AGlobalLink AI is a machine translation version of the GlobalLink product, from TransPerfect company Translations.com.N/A

    Unbabel

    Score7 out of 10
    N/AUnbabel is a translation software from the company of the same name in San Francisco. The company’s language operations platform blends advanced artificial intelligence with human editors. The vendor states Unbabel integrates in any channel so agents can deliver consistent multilingual support from within their existing workflows.N/A
    Pricing
    SmartlingTransPerfect GlobalLinkUnbabel
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    SmartlingTransPerfect GlobalLinkUnbabel
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    SmartlingTransPerfect GlobalLinkUnbabel
    Considered Multiple Products
    Smartling
    No answer on this topic
    TransPerfect
    Chose TransPerfect GlobalLink
    It's the slowest of them all and the design/interface/usability is a little 1990. I also don't feel as confident that it will save my work to the cloud like the others do, because it has logged me out suddenly and didn't save the last strings I had worked on, even if I had …
    Incentivized
    Unbabel
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
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    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
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    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
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    Implementation went as expected
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    User Ratings
    SmartlingTransPerfect GlobalLinkUnbabel
    Likelihood to Recommend
    8.2
    (7 ratings)
    4.0
    (1 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    -
    (0 ratings)
    -
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    Availability
    9.1
    (1 ratings)
    -
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    Support Rating
    9.1
    (1 ratings)
    -
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    Implementation Rating
    9.1
    (1 ratings)
    -
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    User Testimonials
    SmartlingTransPerfect GlobalLinkUnbabel
    Likelihood to Recommend
    Smartling
    Smartling is great because I can use the Figma plugin to pull already translated strings into my project. If I need translations for the project, I can submit these strings from within and continue working on the next ask of the day. We also have great dev workflows built in: we submit one PR and a Smartling ticket, then, once the ticket is complete, run a simple command to pull in translated strings and refresh the project in a matter of seconds.
    Incentivized
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    TransPerfect
    It's effective for translating technical content, but there are faster, more intuitive, and visually cleaner tools that are out there. It's a bit clunky and requires too many different steps for different things in my opinion.
    Incentivized
    Read full review
    Unbabel
    If you need a quick turnaround for quoting your end users. If you like to have a self service portal to manage your projects.The translation quality is pretty good and just in case you have any issues with it there is always a scope for feedback.
    Incentivized
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    Pros
    Smartling
    • Excellent customer support reps that are available for any and all questions.
    • Detailed interface that allows you to control pretty much everything yourself.
    • Comprehensive help center containing articles and videos.
    Incentivized
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    TransPerfect
    • The glossary is good to work with
    Incentivized
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    Unbabel
    No answers on this topic
    Cons
    Smartling
    • We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts
    Read full review
    TransPerfect
    • Slow, bugs and errors aren't uncommon, logs you out suddenly, sometimes doesn't save what you've worked on even if you commit/save strings
    • No shortcut-available, you have to mouse-click a lot, makes work less intuitive
    • Confusing interface
    • Not sure if it's the tasks' setup once they're sent to linguists, but sometimes almost exact matches don't show up automatically. You have to search bits of a sentence to hopefully find an exact match that had been translated before, but for some reason didn't show as a suggestion. That takes up a huge amount of time.
    Incentivized
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    Unbabel
    No answers on this topic
    Likelihood to Renew
    Smartling
    I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry
    Read full review
    TransPerfect
    No answers on this topic
    Unbabel
    No answers on this topic
    Usability
    Smartling
    I do think Smartling has a very high usability. It is easy to access, straightforward in what it can do and has a user-friendly design. It is also highly adaptable, though I wish there was a way to set more keyboard shortcuts for functionalities where they are not currently available.
    Incentivized
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    TransPerfect
    No answers on this topic
    Unbabel
    No answers on this topic
    Support Rating
    Smartling
    I always receive timely and pleasant support from their Help Desk!
    Read full review
    TransPerfect
    No answers on this topic
    Unbabel
    No answers on this topic
    Alternatives Considered
    Smartling
    We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.
    Read full review
    TransPerfect
    It's the slowest of them all and the design/interface/usability is a little 1990. I also don't feel as confident that it will save my work to the cloud like the others do, because it has logged me out suddenly and didn't save the last strings I had worked on, even if I had committed them and saved them.
    Incentivized
    Read full review
    Unbabel
    We started off with this provider and haven't tried anyone else.
    Incentivized
    Read full review
    Return on Investment
    Smartling
    • We can think in English and know that Smartling can localize and translate for the rest of the world's markets. This probably would have taken weeks, or at least a month, before Smartling, and now we can have translated strings for 150+ markets in a matter of a week.
    Incentivized
    Read full review
    TransPerfect
    • Positive: Helps with content consistency (using the same terms/phrase matches throughout the years)
    • Positive: Good glossary building for repeated, technical terms and names
    • Negative: I feel it slows work down rather than speeding it up, which is the idea behind using a CAT tool
    Incentivized
    Read full review
    Unbabel
    No answers on this topic
    ScreenShots