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StringeeX vs. wolkvox Manager

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StringeeX

2 Reviews and Ratings

wolkvox Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    StringeeX

    Score8 out of 10
    Small Businesses (1-50 employees)
    		StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A

    wolkvox Manager

    		N/AN/Awolkvox Manager is a platform for Contact Center in the cloud, used to create routing flows, IVRs, virtual voice and instant messaging agents, as well as execute campaigns and access more than 70 reports, with high quality and security indexes.N/A
    Pricing
    StringeeXwolkvox Manager
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    StringeeXwolkvox Manager
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    StringeeXwolkvox Manager
    Contact Center Software
    Comparison of Contact Center Software features of StringeeX and wolkvox Manager
    Feature
    StringeeX
    8.3
    2 Ratings
    2% below category average
    wolkvox Manager
    -
    Ratings
    Agent dashboard9.02 Ratings00 Ratings
    Validate callers8.02 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)9.02 Ratings00 Ratings
    Warm transfer7.02 Ratings00 Ratings
    Predictive dialing7.02 Ratings00 Ratings
    Interactive voice response6.02 Ratings00 Ratings
    REST APIs9.02 Ratings00 Ratings
    Call scripts9.02 Ratings00 Ratings
    Call tracking8.02 Ratings00 Ratings
    Multichannel integration9.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of StringeeX and wolkvox Manager
    Feature
    StringeeX
    7.2
    2 Ratings
    15% below category average
    wolkvox Manager
    -
    Ratings
    Inbound call routing8.02 Ratings00 Ratings
    Omnichannel inbound routing8.02 Ratings00 Ratings
    Recording7.02 Ratings00 Ratings
    Quality management7.02 Ratings00 Ratings
    Call analytics6.02 Ratings00 Ratings
    Historical reporting6.02 Ratings00 Ratings
    Live reporting7.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    Best Alternatives
    StringeeXwolkvox Manager
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Zendesk Talk
    Score8.5 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    StringeeXwolkvox Manager
    Likelihood to Recommend
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    StringeeXwolkvox Manager
    Likelihood to Recommend
    StringeeX
    I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
    Timmy Đỗ
    Sales Executive
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    Pros
    StringeeX
    • It records and monitors calls impeccably.
    • The support team is very reliable and efficient.
    • The interface is very user friendly.
    Incentivized
    Verified User
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    Cons
    StringeeX
    • It can totally replace the CRM.
    Timmy Đỗ
    Sales Executive
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    Support Rating
    StringeeX
    The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
    Timmy Đỗ
    Sales Executive
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    Alternatives Considered
    StringeeX
    The support team is more responsive and addresses issues in a timely manner.
    Incentivized
    Verified User
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    Return on Investment
    StringeeX
    • The analytics have helped me better address areas of need with my staff.
    Incentivized
    Verified User
    Read full review
    wolkvox (MICROSYSLABS SAS)
    No answers on this topic
    ScreenShots

    StringeeX Screenshots

    Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system