Soffront CRM vs. YetiForce CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
YetiForce CRM
Score 9.0 out of 10
N/A
YetiForce is an open source CRM software. It is a multichannel system that can be tailored to meet the needs of a company. It is equipped with over 100 user modules and 100 admin tools, however, it can also be integrated with third-party libraries to become an even more comprehensive solution, according to the vendor. YetiForce aims to be a free alternative to common paid CRM systems. YetiForce CRM is free to download, use and modify for an unlimited number of users. The software…N/A
Pricing
Soffront CRMYetiForce CRM
Editions & Modules
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
YetiForce CRM
Free
Offerings
Pricing Offerings
Soffront CRMYetiForce CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsYetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.
More Pricing Information
Features
Soffront CRMYetiForce CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Soffront CRM
7.8
2 Ratings
2% above category average
YetiForce CRM
8.6
1 Ratings
11% above category average
Customer data management / contact management9.02 Ratings9.01 Ratings
Workflow management6.02 Ratings9.01 Ratings
Territory management7.31 Ratings9.01 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Opportunity management00 Ratings9.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
Contract management00 Ratings9.01 Ratings
Quote & order management00 Ratings8.01 Ratings
Interaction tracking00 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Soffront CRM
5.0
2 Ratings
40% below category average
YetiForce CRM
8.0
1 Ratings
7% above category average
Case management5.02 Ratings8.01 Ratings
Help desk management5.02 Ratings8.01 Ratings
Call center management00 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Soffront CRM
9.5
2 Ratings
23% above category average
YetiForce CRM
7.5
1 Ratings
0% below category average
Lead management10.02 Ratings8.01 Ratings
Email marketing9.02 Ratings7.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Soffront CRM
6.1
2 Ratings
21% below category average
YetiForce CRM
8.0
1 Ratings
6% above category average
Task management8.21 Ratings9.01 Ratings
Reporting4.02 Ratings8.01 Ratings
Billing and invoicing management00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Soffront CRM
4.7
2 Ratings
47% below category average
YetiForce CRM
7.7
1 Ratings
2% above category average
Forecasting4.02 Ratings8.01 Ratings
Pipeline visualization6.02 Ratings7.01 Ratings
Customizable reports4.02 Ratings8.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Soffront CRM
7.0
2 Ratings
8% below category average
YetiForce CRM
9.0
1 Ratings
18% above category average
Custom fields7.02 Ratings10.01 Ratings
Custom objects00 Ratings10.01 Ratings
Scripting environment00 Ratings8.01 Ratings
API for custom integration00 Ratings8.01 Ratings
Security
Comparison of Security features of Product A and Product B
Soffront CRM
7.0
2 Ratings
17% below category average
YetiForce CRM
7.5
1 Ratings
10% below category average
Single sign-on capability6.02 Ratings7.01 Ratings
Role-based user permissions8.02 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Soffront CRM
6.0
2 Ratings
19% below category average
YetiForce CRM
8.0
1 Ratings
10% above category average
Social data7.02 Ratings8.01 Ratings
Social engagement5.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Soffront CRM
7.0
2 Ratings
6% below category average
YetiForce CRM
8.0
1 Ratings
8% above category average
Mobile access7.02 Ratings8.01 Ratings
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Soffront CRMYetiForce CRM
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User Ratings
Soffront CRMYetiForce CRM
Likelihood to Recommend
7.0
(2 ratings)
9.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Soffront CRMYetiForce CRM
Likelihood to Recommend
Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review
YetiForce
YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
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Pros
Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review
YetiForce
  • Detailed customization
  • Stability and speed
  • Customer support
Read full review
Cons
Soffront
  • Reporting
  • Loyalty features
  • Social media integration
Read full review
YetiForce
  • Lack of documentation
  • No auto updates
  • Server requirements
Read full review
Usability
Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Read full review
YetiForce
No answers on this topic
Support Rating
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
Read full review
YetiForce
No answers on this topic
Alternatives Considered
Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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YetiForce
The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
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Return on Investment
Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review
YetiForce
  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Read full review
ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard

YetiForce CRM Screenshots

Screenshot of DashboardScreenshot of MapScreenshot of MultiImageScreenshot of Screenshot of Screenshot of Notifications