Likelihood to Recommend Solarwinds SEM is great for generating reports for investigation purposes. Once you set up the connectors you can walk away and the product runs without needing maintenance. It was however pretty difficult to create the reports and alerts when now starting out and it can be very intimidating for new users.
Read full review Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
Read full review Pros It does a great job of notifying us when accounts have been locked out. We can then find out the device on the network where the login attempt occurred. Searching for incidents is now a lot faster with the implementation of the HTML 5 interface. Read full review Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way. Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards. Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk. Read full review Cons All SolarWinds product suffer from slow response times in management portals. SolarWinds SEM is no exception. While it is much preferred over a "thick client" there is much room for improvement in speed. If you use the email alert features with SolarWinds make sure to prepare you staff and team for the large amount of emails they could receive. Make sure to reduce the number of alerts so your team does not ignore the alerts. Read full review ITSI really needs a robust splunk log ingestion infrastructure at its core ITSI requires a great engineering team to build out the automated discovery and topology Unless you use an API to build the topology, the view can quickly become static Read full review Likelihood to Renew It is pretty likely that we will renew SEM when the time comes up. It is easy to use and maintain so there isn't much of a need to replace this product. It is also a pretty fair price for the capabilities provided by the SEM
Read full review We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Read full review Usability If you are familiar with SolarWinds then you can use this product it's as easy as that. If you have never used a SolarWinds product then it will take a minute to get how they do reports and make dashboards but that being said the tool is great and can make things very easy once you get a feel for how it works and get everything setup how you like it.
Read full review Support Rating The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.
Read full review During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
Read full review Alternatives Considered Splunk was a pretty good product but the licensing structure needed a lot of work. They changed the structure three times that I am aware and I still had problems understanding LogRhythm had a lot of issues correlating users to IP addresses, the mappings were frequently wrong so this product could not be trusted in my environment as all our access logs are IP based and this needs to be matched to usernames from AD Fortianalzyer is a great product but it can only do logs from Fortigates so that was not helping for anything other than our firewalls.
Read full review Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about
Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Read full review Return on Investment For the price, it produced a decent value. It did a lot of the easy stuff well. I can't give any specific data given the objective of the product was to monitor very basic events in the environment. There are free options that can do a better job. Read full review Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages. Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently. Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue. Read full review ScreenShots SolarWinds Security Event Manager (SEM) Screenshots