TrustRadius

Solid User Tests vs. Usabilla (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Solid User Tests
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Solid is a user testing solution featuring Anna, a virtual avatar, that moderates tests for the user. Solid allows researchers to run tests where testers don't behave unnaturally. They are not told to read scripts or think aloud in unusual sequences. This hurts their testing experience. Instead, Solid gives them space to go at their own pace, and to think aloud only when they become silent. Solid enables users to test prototypes, websites and native apps, or anything as long as a…
$252
one-time fee per study
Usabilla (discontinued)
Score 5.6 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
Pricing
Solid User TestsUsabilla (discontinued)
Editions & Modules
Single
$249
one-time fee per study
Pro
Starts at 99
per month per user
Enterprise
Price on request
per month per user
No answers on this topic
Offerings
Pricing Offerings
Solid User TestsUsabilla (discontinued)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSolid offers two different payment plans: - per study: one-time fee - per user: monthly or yearly fee A per-user payment plan is scalable for up to 6 researchers (editors)—
More Pricing Information
Community Pulse
Solid User TestsUsabilla (discontinued)
Features
Solid User TestsUsabilla (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
8.0
4 Ratings
0% above category average
Survey templates00 Ratings10.03 Ratings
Themes00 Ratings6.04 Ratings
Custom logo/branding00 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
8.6
4 Ratings
2% above category average
Changes to live survey00 Ratings7.94 Ratings
Question design help00 Ratings10.03 Ratings
Multiple question types00 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
6.9
4 Ratings
18% below category average
Survey logic flexibility00 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
5.8
4 Ratings
33% below category average
Response tracking00 Ratings7.03 Ratings
Data export00 Ratings5.54 Ratings
Standard reports00 Ratings5.54 Ratings
Custom reports00 Ratings5.52 Ratings
Analytics00 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
7.4
4 Ratings
15% below category average
Access controls00 Ratings7.44 Ratings
Compliance00 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Solid User Tests
-
Ratings
Usabilla (discontinued)
8.4
2 Ratings
4% above category average
Vendor-offered crowdsourcing00 Ratings10.01 Ratings
Respondent restrictions00 Ratings6.92 Ratings
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Solid User TestsUsabilla (discontinued)
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Square 9 Softworks
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Score 9.7 out of 10
Enterprises
Optimal
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Score 9.1 out of 10
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User Ratings
Solid User TestsUsabilla (discontinued)
Likelihood to Recommend
-
(0 ratings)
2.1
(5 ratings)
Usability
-
(0 ratings)
2.1
(3 ratings)
Support Rating
-
(0 ratings)
1.9
(4 ratings)
User Testimonials
Solid User TestsUsabilla (discontinued)
Likelihood to Recommend
Solid Technologies AG
No answers on this topic
Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
SD
sorca duffy
UX researcher
Read full review
Pros
Solid Technologies AG
No answers on this topic
Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
AW
Alice Wang
Lead UX Researcher
Read full review
Cons
Solid Technologies AG
No answers on this topic
Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Verified User
Anonymous
Read full review
Usability
Solid Technologies AG
No answers on this topic
Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Verified User
Anonymous
Read full review
Support Rating
Solid Technologies AG
No answers on this topic
Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
SD
sorca duffy
UX researcher
Read full review
Alternatives Considered
Solid Technologies AG
No answers on this topic
Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
AW
Alice Wang
Lead UX Researcher
Read full review
Return on Investment
Solid Technologies AG
No answers on this topic
Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Verified User
Anonymous
Read full review
ScreenShots

Solid User Tests Screenshots

Screenshot of An initial test setup pageScreenshot of A welcome screen that initiates user testingScreenshot of A single-page test setupScreenshot of A screenshot of the user test live session