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Rapport Originations, from Solifi vs. Visa Acceptance Solutions (CyberSource)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rapport Originations, from Solifi

    Score4 out of 10
    N/ARapport is an equipment finance origination platform providing deal flow automation for lenders in this space, from Solifi (formerly IDS), headquartered in Minneapolis.N/A

    Visa Acceptance Solutions (CyberSource)

    Score10 out of 10
    N/ACyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.N/A
    Pricing
    Rapport Originations, from SolifiVisa Acceptance Solutions (CyberSource)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Rapport Originations, from SolifiVisa Acceptance Solutions (CyberSource)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Rapport Originations, from SolifiVisa Acceptance Solutions (CyberSource)
    Likelihood to Recommend
    6.0
    (1 ratings)
    6.5
    (8 ratings)
    User Testimonials
    Rapport Originations, from SolifiVisa Acceptance Solutions (CyberSource)
    Likelihood to Recommend
    Solifi (formerly IDS)
    Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.
    Incentivized
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    Visa
    For basic users it is probably a good fit. For connecting it's API's are straightforward and most would find it an easy connection to be made. The site overall is just not designed well. When you try to look at transactions a portion of the information is cut of without a scroll bar being added to slide to the fields you would like to see. If you need to see the data on the screen you need to make some adjustments.
    Incentivized
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    Pros
    Solifi (formerly IDS)
    • Being able to have an unlimited number of message templates (others do not)
    • Linking text/email/phone communications directly into the patient's chart in Avimark
    • Appointment confirmations and reminders
    Incentivized
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    Visa
    • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
    • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
    • They also connect to PayPal making it easy to add them to any website as a payment method.
    Incentivized
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    Cons
    Solifi (formerly IDS)
    • Text messaging dashboard
    • Text character limits
    • Layout / design
    Incentivized
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    Visa
    • fees- competitive, but budget for them
    • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
    • implementation- significant time and expertise required to get everything up and running smoothly
    Incentivized
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    Alternatives Considered
    Solifi (formerly IDS)
    The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform
    Incentivized
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    Visa
    Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
    Incentivized
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    Return on Investment
    Solifi (formerly IDS)
    • Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
    • Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
    • Slightly cheaper than previous client communication system
    Incentivized
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    Visa
    • It has streamlined credit card processing for the whole organization
    • Provides all the info we need to locate specific transactions and address issues accordingly
    Incentivized
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    ScreenShots