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Solutionreach vs. TriZetto Core Administration (Facets, QNXT and QicLink)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Solutionreach

    Score7 out of 10
    N/ASolutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.N/A

    TriZetto Core Administration (Facets, QNXT and QicLink)

    Score6 out of 10
    N/AThe TriZetto Core Administration platform aims to provide the flexibility, automation and configurability needed to boost payer efficiency and launch new business models. Cognizant’s line of TriZetto Healthcare Products provides enterprise-wide core administration solutions. Editions include Facets®, QNXT™ and QicLink™. These aim to enable organizations to conduct core administrative tasks with the ability to anticipate tomorrow’s healthcare industry with additional functionality and product…N/A
    Pricing
    SolutionreachTriZetto Core Administration (Facets, QNXT and QicLink)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SolutionreachTriZetto Core Administration (Facets, QNXT and QicLink)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    SolutionreachTriZetto Core Administration (Facets, QNXT and QicLink)
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    No answers on this topic
    Tebra Billing & Payments
    Score9 out of 10
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    AdvancedMD
    Score7.6 out of 10
    Enterprises
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    SolutionreachTriZetto Core Administration (Facets, QNXT and QicLink)
    Likelihood to Recommend
    1.0
    (19 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SolutionreachTriZetto Core Administration (Facets, QNXT and QicLink)
    Likelihood to Recommend
    Solutionreach
    I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
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    Cognizant
    It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.
    Incentivized
    Read full review
    Pros
    Solutionreach
    • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
    • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
    • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
    • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
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    Cognizant
    • Reduced claims errors and quick reprocessing
    • Easily monitor a 6-7 figure AR
    • View productivity across multiple departments
    Incentivized
    Read full review
    Cons
    Solutionreach
    • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
    • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
    Incentivized
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    Cognizant
    • Customer service is exceptional, no issues here
    • Web portal is easy to use, again very satisfied
    • I would like to see more opportunites for training videos/ best use training
    Incentivized
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    Likelihood to Renew
    Solutionreach
    We save too much time with Solution Reach to turn back now.
    Read full review
    Cognizant
    No answers on this topic
    Support Rating
    Solutionreach
    Because I am all about customer service and they are right on it!
    Read full review
    Cognizant
    No answers on this topic
    Alternatives Considered
    Solutionreach
    Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
    Read full review
    Cognizant
    There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.
    Incentivized
    Read full review
    Return on Investment
    Solutionreach
    • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
    • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
    • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
    Incentivized
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    Cognizant
    • Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
    • Our ROI increased modestly with this service, although our team performs quite well with previous product
    Incentivized
    Read full review
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