Sophos Email vs. Trustwave MailMarshal

The Sophos email solution is a good fit for my organization which is a mid-size resort with 200 users. Sophos email has revealed unwanted emails that were getting through our built in Microsoft email security scanning and policies so having this extra layer was a no brainier. With that we were able to focus on the bad stuff and even tweak our products with this information from Sophos email.

Incentivized

In a medium company, it is suited since the cost can be high for a smaller one.

I think there are better and more complete products for companies with higher volume or levels of confidentiality. While it is a good product, today there are several that exceed it in quality and functionality.

Incentivized

• We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released.
• For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain.
• Scalable

Incentivized

• By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
• The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
• The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.

Incentivized

• I would love to see tips integrated into the user interface from the management side to allow for easier dissection of email headers. This would allow lower level admins that may work at smaller companies to better understand the information presented.

Incentivized

• I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
• An intuitive interface in a broader aspect, not only in the basic functions.
• The option only in the cloud is good, but only the appliance offers all the functionalities.

Incentivized

It was easy to use and easy to implement. You don't need previous knowledge on the products, after we got this up and running, it took us hours to put everything together. The transition was easy and seamless.

Incentivized

It's mostly great and for policies and features, it does everything we would ask it to and more. The only thing keeping it from being a 10 is the lack of granularity in the reporting, which is actually an issue within Sophos Central as a whole. The ability to drill down from dashboards into accurate, detailed data would be very helpful at times.

Incentivized

Support is slow to respond. They call back outside of normal business hours despite clearly being advised when they should call. They try to BS you that the platform is working properly although there is hard evidence to the contrary. Once you get to senior level of support they agree that the product is incapable of performing properly in its current iteration.

I have only tried Sophos Email, and I find it to be a very useful tool, as it protects against information leakage such as fraudulent emails, cloud sandboxing and quarantine, which are essential functions and the product works excellent.

Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.

Incentivized

• Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently.
• Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases.

Incentivized

• While it is a good product, today there are several that exceed it in quality and functionality.
• In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
• It is a basic product, compared to others of the same type

Incentivized