Spiceworks Help Desk vs. Sugar Serve
Spiceworks Help Desk vs. Sugar Serve
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
Sugar Serve | N/A | SugarCRM offers Sugar Serve, a version of its CRM providing en emphasis on customer service automation, service case management, SLA management, customer self-service and includes the SugarBPM workflow tool to automate processes. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | Sugar Serve | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | Sugar Serve | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | Sugar Serve | |
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Likelihood to Recommend | 8.8 (82 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | Sugar Serve | |
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Likelihood to Recommend | Spiceworks Ziff Davis | SugarCRM |
Pros | Spiceworks Ziff Davis | SugarCRM |
Cons | Spiceworks Ziff Davis | SugarCRM |
Likelihood to Renew | Spiceworks Ziff Davis | SugarCRM No answers on this topic |
Usability | Spiceworks Ziff Davis | SugarCRM No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | SugarCRM No answers on this topic |
Support Rating | Spiceworks Ziff Davis | SugarCRM No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | SugarCRM No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | SugarCRM |
Return on Investment | Spiceworks Ziff Davis | SugarCRM |
ScreenShots |