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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Trellix Network Security

    Score8.6 out of 10
    Enterprise companies (1,001+ employees)
    Trellix Network Security (formerly FireEye Network Security and Forensics products) combines network traffic analysis and network forensics for attack analysis .

    $0

    per appliance/ per mbps

    Pricing
    Spiceworks Cloud Help DeskTrellix Network Security
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    SmartVision
    $0
    per appliance/ per mbps
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskTrellix Network Security
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskTrellix Network Security
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    No answers on this topic
    Features
    Spiceworks Cloud Help DeskTrellix Network Security
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Trellix Network Security
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Trellix Network Security
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.843 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Trellix Network Security
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    Trellix Network Security
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Trellix Network Security
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    9% above category average
    Trellix Network Security
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Best Alternatives
    Spiceworks Cloud Help DeskTrellix Network Security
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    Intercom
    Score8.8 out of 10
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    LiveAgent
    Score8.8 out of 10
    Cisco Identity Services Engine (ISE)
    Score9 out of 10
    Enterprises
    Front
    Score9.2 out of 10
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    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Spiceworks Cloud Help DeskTrellix Network Security
    Likelihood to Recommend
    10.0
    (84 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.8
    (10 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskTrellix Network Security
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It’s a dedicated Network Advanced Threat Detection and
    Prevention solution. Easy maintenance and low operating costs fit perfectly for
    SMEs. Variety of appliance selection makes NX the perfect choice for large
    enterprises. As it’s a dedicated solution with its own appliance, price is higher
    compared to NGTP add on solutions. FireEye is an ecosystem therefore when you’ve
    the EX or HX vice versa, you should be looking to NX. Otherwise, you’re missing
    the threat intel exchange on the network side reverse is the true. Sizing is
    important before the purchase, if you select a low end model for a busy network
    you lose your initial investment. For multiple NX deployments I highly
    recommend CMS. Without CMS you’ll lose the threat intel exchange and this will
    negatively reduce the risk scores.
    Incentivized
    Read full review
    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Advanced detection of targeted attacks.
    • Mandiant team effort is a big plus.
    • Inline mitigation capabilities particularly well.
    • Different deployment models for specific needs.
    • License and information sharing selection 1 way or 2 way mode.
    • Frequent updates.
    • Low false positive rates.
    • FireEye sandboxing is immune to sandboxing attacks.
    • Central management (CMS) capabilities for managing several NX's.
    • Extra IPS/IDS functionality in the product.
    • Smartvision specific to lateral movement detection.
    • Upgrades and updates with zero down time.
    • Local FireEye support is superb.
    • Multiple deployment scenarios (span, inline) in the same NX for different interface pairs.
    • SSL inspection support.
    • No need to maintain, build or updates the images. It's highly automatic.
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Very first detected APT sample can pass the NX even it's inline blocking mode.
    • Performance optimization for busy networks is cumbersome.
    • CMS does not provide all the management capabilities, CLI or local config. Should be done for advanced customization.
    • Constant limitations of tcpdump/ packet capture for 10G interfaces.
    • IPS functionality is a bit cumbersome, not a full feature IPS, lack of signatures and customization of IPS signatures.
    • It's not a full NDR solution or a UBA solution.
    • Lack of device or user mapping.
    • Forensics is based on the specific APT. May not provide the whole story and need some additional tools.
    • You cannot make manual submission to NX (needs AX).
    • You cannot access the kernel directly for deep analy[sis] or troubleshooting (assist from FireEye Support should be taken).
    Incentivized
    Read full review
    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    FireEye NX is a solid product. It gives you sustainable
    security throughout the organization. NX detection engines are more capable
    compared to others. Its catch rate is higher, FP rate is lower, [and] speed is
    awesome. NX can work for highly regulated environments with 1 way solution.
    Operation costs are much lower. Software quality is very good. It may have bugs, but these bugs do not compromise the security in general. SOC team loves the
    FireEye NX for its pinpoint detection capabilities. Local and partner support
    is exceptional.
    Incentivized
    Read full review
    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • As [a] financial company on the digital markets, we need to be safeguard for 0days and targeted attacks. FireEye NX provides the best updated protection with its enhanced capabilities.
    • Security score based on detection/prevention metrics [is] very high ensuring the highest level of security.
    • APTs in our region successfully detected and mitigated by the NX.
    • For the ROI, in a six month period FireEye is paying off its [investment].
    • One negative thing, especially with increasing network bandwidths, [is that] you need to make [the] investment every two or three years.
    Incentivized
    Read full review
    ScreenShots

    Trellix Network Security Screenshots

    Screenshot of Network Security Dashboard- Summary view of alerts and threats to organizationScreenshot of Alerts dashboard- detailed information around alerts discovered by FireEye Network SecurityScreenshot of Configuration for FireEye Network Security Product.