Spiceworks Help Desk vs. USU IT Service Management
Spiceworks Help Desk vs. USU IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
USU IT Service Management | N/A | USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Spiceworks Help Desk | USU IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | USU IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | USU IT Service Management | |
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Likelihood to Recommend | 8.8 (82 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | USU IT Service Management | |
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Likelihood to Recommend | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Pros | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Cons | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Likelihood to Renew | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Usability | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Support Rating | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | USU Software AG No answers on this topic |
ScreenShots |