Spiceworks Cloud Help Desk vs. vRealize Suite & vCloud Suite (discontinued)

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

Incentivized

It is most suited where there multi cloud platform as VCloud suite provides most 2 important licences i.e. Vsphere 9India's leading hypervisor) and Vrealize Suite which helps to automate and also simplies IT management by making the solution most agile, efficient and easy to use. If there is a simple environment with just few servers where there is need for only 2-3 VMs, i will not recommend this.

Incentivized

• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

Incentivized

• One management platform for all the VMs across datacenters
• Automation of IT management
• Makes IT or Cloud management more agile and efficient.

Incentivized

• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

Incentivized

• There is nothing exactly like cons but one must should check all the features, it can be confusing at the times.
• It can be expensive as compared to some other products available in the market.
• Implementation can be little tricky, should done by Vmware engineer

Incentivized

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

Incentivized

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

Incentivized

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

Incentivized

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Incentivized

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

Incentivized

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

Incentivized

VCloud mostly provides cloud management platform, all others also provide the same plus some other features so, Vcloud can be little less expensive in comparison to other solutions available in market. Also, it's very easy to use and deploy and manage your cloud platform. It is widely used by mid scale as well as large scale companies.

Incentivized

• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

Incentivized

• Positive only- Vrealize suite helps is IT automation by making it cost-effective and efficient.
• Less time is consumed by our IT administrators because of Automating process and they can do better monitoring
• It can be really cost effective for if any company wants to make private cloud. It did the same with us as through vCloud we get all the VMware software required.

Incentivized