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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Splunk IT Service Intelligence (ITSI)

    Score8.6 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A

    Upsun

    Score10 out of 10
    N/APlatform.sh helps companies of all sizes, from SaaS entrepreneurs looking to build, run, and scale their websites and web applications.

    $15

    per month

    Pricing
    Splunk IT Service Intelligence (ITSI)Upsun
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Splunk IT Service Intelligence (ITSI)Upsun
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Splunk IT Service Intelligence (ITSI)Upsun
    Considered Both Products
    Cisco
    No answer on this topic
    Upsun
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    24 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    15 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    20 Answers
    No answers on this topic
    Features
    Splunk IT Service Intelligence (ITSI)Upsun
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Splunk IT Service Intelligence (ITSI) and Upsun
    Feature
    Splunk IT Service Intelligence (ITSI)
    -
    Ratings
    Upsun
    9.3
    1 Ratings
    18% above category average
    Scalability00 Ratings9.01 Ratings
    Services-enabled integration00 Ratings9.01 Ratings
    Development environment creation00 Ratings10.01 Ratings
    Development environment replication00 Ratings10.01 Ratings
    Issue monitoring and notification00 Ratings9.01 Ratings
    Upgrades and platform fixes00 Ratings9.01 Ratings
    Best Alternatives
    Splunk IT Service Intelligence (ITSI)Upsun
    Small Businesses
    No answers on this topic
    IBM Cloud Foundry (discontinued)
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    IBM Cloud Private
    Score9.6 out of 10
    Enterprises
    DX Spectrum
    Score7 out of 10
    AWS Elastic Beanstalk
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Splunk IT Service Intelligence (ITSI)Upsun
    Likelihood to Recommend
    10.0
    (28 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Splunk IT Service Intelligence (ITSI)Upsun
    Likelihood to Recommend
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Read full review
    Upsun
    In our organisation we are the only team that uses Platform.sh to host any site. This was a cost effective way for us as we were using Acquia Cloud earlier for these websites. We mostly use Platform.sh for those sites which are always in development as it is simpler and faster to handle these operations in Platform.sh. Then we do a lift and shift to Acquia as we move more towards the go live and post production maintenance side.
    Incentivized
    Read full review
    Pros
    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
    Read full review
    Upsun
    • As this is a PaaS it mitigates the complexities of a Cloud infrastructure like Acquia
    • We are easily able to integrate our sites with different technologies like Python and Rest
    • Helps us in providing Continuous Development cloud deployment hosting solution
    Incentivized
    Read full review
    Cons
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
    Read full review
    Upsun
    • Platform.sh is not for beginners in my opinion. It has a good amount of learning curve in my opinion.
    • As this is a PaaS, teams habituated with cloud infrastructure may miss the server side support from their cloud teams. I believe you will have to work on server bugs more on your own.
    • During normal maintenance periods, integrations may fail if you are working on your sites in that time, in my experience.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Read full review
    Upsun
    No answers on this topic
    Usability
    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
    Read full review
    Upsun
    No answers on this topic
    Support Rating
    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
    Read full review
    Upsun
    No answers on this topic
    Alternatives Considered
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
    Read full review
    Upsun
    In our team we use Platform.sh mostly while sites are in developmental phase. Then we do a lift and shift to either Acquia or AWS depending on the type of sites we have. Platform.sh is really cost effective and more fluid in terms of Continuous Development hence the usage. After said development is done, we generally lift and shift to Acquia for more content heavy sites and to AWS for more transaction oriented sites.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
    Read full review
    Upsun
    • Continuous development for sites in build has been fluid
    • Platform.sh is really cost effective when comparing to AWS or Acquia Cloud
    • On the other side, lack of server side support demands a big learning curve from its users in my opinion.
    Incentivized
    Read full review
    ScreenShots

    Upsun Screenshots

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