Sprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…
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Stonesoft Firewall (Discontinued)
Score7.8 out of 10
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Stonesoft firewalls were acquired and rebranded as McAfee Firewall Enterprise (MFE), then divested by McAfee and acquired by Forcepoint in 2016, and have reached end of life (EOL).
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Any scenario where a dedicated firewall administrator is on staff and a secure firewall solution that requires high availability is needed will be a good solution for the McAfee Firewall Enterprise product. The McAfee Firewall Enterprise however comes with some of its own parlance that is different from other vendors and does require some comfort on the administrators side when it comes to working in the command line. Added knowledge of protocols and how they interact is a must for any firewall admin but particularly for the McAfee Firewall Enterprise product due to its flexible nature. If the environment is to be mostly hands off where a very limited rule set is to be configured and not likely to change often, I would defer to a different product
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Automated notifications for certain types of content or posts from certain users
The reporting options are fantastic.
We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Based on the SecureComputing Sidewinder firewalls, the McAfee Firewall Enterprise does similar backend containerization of each service which provides for added security in the unlikely event of failures or breeches.
Tie in reporting services (if used by the admin) provide very granular details on rules accessed and the firewalls response to the requests.
Configurable options are plentiful. Unbound DNS can be configured on each "burb" (SecureComputing/McAfee parlance for interface), similar options for sendmail while rulesets can be configured at the application level down to simple IP-filter making options for enhancing security as well as troubleshooting equally as useful.
Full control over shell for scripting and/or scheduling (cron) purposes.
Solid HA and patching architecture.
Support was always helpful, knowledgeable and insightful (especially the staff that migrated from SecureComputing).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
For an application-layer firewall the applications supported (at the time I managed them) were too few and would need to be expanded and the application ruleset needed to be expanded as well.
The remote access VPN client configuration was overly complex for the average user and would need to be supplemented with a configuration file that had already been generated. Other solutions from CheckPoint or Cisco ASA are not as complex for end user remote access.
Enhancing the GUI with a builtin "packet capture" feature would be useful for administrators not familiar with tcpdump.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Compared to other firewalls I've managed (Palo Alto, Cisco ASA & CheckPoint) I would say that McAfee Firewall Enterprise was probably at the time not the leader in its field however it is a product that proved its reliability and flexibility over the other vendors. The addition of many new features usually comes as a detriment to some other area (restricted CLI, decreased logging etc.). In my experience this product gave the flexibility and options that the organization needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In its highly available configuration the impact on any business objective has been positive given the fact that any downtime of the firewall would negatively impact all business objectives.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
