What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 11 reviews and ratings
73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 73 reviews and ratings
Attribute Ratings
- Stitch, from Talend is rated higher in 1 area: Support Rating
- Twilio Segment is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Stitch, from Talend
86%
4 Ratings
9.0
Twilio Segment
90%
15 Ratings
Support Rating
9.0
Stitch, from Talend
90%
2 Ratings
8.0
Twilio Segment
80%
11 Ratings
Likelihood to Recommend
Stitch, from Talend
Stitch is very cheap and useful for small to medium size companies to ingest data from common apis/platforms in a quick and cheap way.
Head of Data
The Plum GuideHospitality, 51-200 employees
Twilio Segment
Segment is a great choice for early-stage companies that are looking to experiment with different analytics software, and can afford scaling up Segment to $500-2k+ per month in costs. For companies/websites that require very simple analytics, like tracking conversion rates, a cheaper, less comprehensive piece of analytics software would likely be a bit more suitable.
Co-Founder/CEO
aspace, Inc.Computer Software, 1-10 employees
Pros
Stitch, from Talend
- Easy integration with many sources
- Extensible
- Not as expensive as fivetran

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 501-1000 employeesTwilio Segment
- Ease of event tracking. Just like Google Analytics, except you can warehouse your own data for a reasonable price. Warehousing your own event data is critical for companies that want to leverage data science at some point in their existence (which should be all companies these days).
- Price. Startups can get by with the free version of Segment for a long time.
- Integrations and sources. Segment makes it easy to warehouse other types of data such as Google AdWords, Facebook Ads, etc. It also allows you to send event data to 3rd party services like Google Analytics.
Head Of Analytics
ExpaInternet, 11-50 employees
Cons
Stitch, from Talend
- Stitch is not good at replicating document stores like MongoDB to relational databases. To be fair, this is a difficult task. Stitch flattens the objects, but the result is unwieldy.
- Stitch cannot replicate the same source to multiple sinks, which is inconvenient if you want to replicate some of a datastore's tables to Redshift and others to Redshift Spectrum, for instance.

Verified User
Engineer in Engineering
Research Company, 11-50 employeesTwilio Segment
- Some connectors (EG HubSpot source) do not have necessary fields/data and it's unclear how to get these built out.
- Some destination connectors have limitations and can require rework to make the data flowing thru Segment meet the requirements of the ad connectors.
- Not much consistency across connectors.
- At scale, can struggle with data volumes and loading data in one sync, causing data to change retroactively.

Verified User
Director in Marketing
Financial Services Company, 51-200 employeesPricing Details
Stitch, from Talend
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Stitch, from Talend Editions & Modules
—
Additional Pricing Details
—Twilio Segment
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$120 per month
Twilio Segment Editions & Modules
Edition
Free | $0.001 |
---|---|
Team | $120.002 |
Business | Contact Sales3 |
- Includes 1,000 visitors/mo
- Includes 10,000 visitors/mo
- Custom Volume
Additional Pricing Details
—Support Rating
Stitch, from Talend
Stitch, from Talend 9.0
Based on 2 answers
I have had some troubles with one integration. It could be solved by doing a full re-sync which is not free. Every time I had to do it, I just sent them an email to tell them that I would do it and they did not charge for it.

Verified User
Analyst in Information Technology
Consumer Goods Company, 11-50 employeesTwilio Segment
Twilio Segment 8.0
Based on 11 answers
Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.
CEO and Founder
AdvensureComputer Software, 1-10 employees
Alternatives Considered
Stitch, from Talend
Head of Data
The Plum GuideHospitality, 51-200 employees
Twilio Segment
I'm not sure these are "official competitors" (or alternatives) to Segment, but we use them in parallel for different goals. We use Datadog for logging and monitoring and we use Mixpanel to perform data analysis based on the data we gather using Segment (and other sources). I don't think we ever evaluated any other service vs. Segment. I think we got a recommendation on Segment, liked it and decided to use it (and we're happy with it since).
Director, Quality & Processes
WochitComputer Software, 51-200 employees
Return on Investment
Stitch, from Talend
- Freed up data engineers to work on transformations
- Bought us some time to migrate from our ETL tool

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 501-1000 employeesTwilio Segment
- Saved a ton of time for setting up user tracking
- Provided user data and tracking visibility to the entire team by turning on the mixpanel integration - this only took a week or so
- It does get hard to manage all of your events in a clean spreadsheet - you must have 1 person who leads this initiative so that you keep track of events

Verified User
Director in Marketing
Computer Software Company, 11-50 employees