One Data Collection and Integration Tool for All Your Needs
February 25, 2020

One Data Collection and Integration Tool for All Your Needs

Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Developer

Overall Satisfaction with Segment

We use Segment to collect all the structured data from our SaaS platform to pass it on to other tools we use to analyze the data, create reports, interact with users and track engagement for the product.
This tool is mainly used by our technology department that set it up initially and keep making changes to the setup with the product and marketing departments.
  • It reduces the time taken to set the analytics and data collection part of your tool.
  • Their documentation on setting things up is really good and simplifies the process.
  • The pricing, especially for an early stage startup, is pretty expensive.
  • While this is a long shot, integrating with tech language verticals like Laravel (for php) would be great.
  • It's saved our developers a lot of time in setting up our data collection procedures.
  • It lets us experiment with new tools with real data, so we can understand which one works best for us.
We tried to set up our entire data analytics process through these tools but there were some parts of the data capture, set-up, analytics that was missing with these tools. None of them could provide the ease of setting up with a complete picture of the data and analytics like Segment could.
With some, customer service and pricing was a big issue.
Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.

Do you think Twilio Segment delivers good value for the price?

Yes

Are you happy with Twilio Segment's feature set?

Yes

Did Twilio Segment live up to sales and marketing promises?

Yes

Did implementation of Twilio Segment go as expected?

Yes

Would you buy Twilio Segment again?

Yes

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This is perfect for any business, startup or tool that puts any importance on data collection and organization. Segment can ease the process by enabling you to set up your data collection protocols for your tool initially, with their own stack and then it connects with other tools, to pass the data into readable formats for those tools. It saves the effort of having to set up different collection parameters for different tools every time you wish to try a new tool out.