Overall Satisfaction with Segment
We use Segment to collect all the structured data from our SaaS platform to pass it on to other tools we use to analyze the data, create reports, interact with users and track engagement for the product.
This tool is mainly used by our technology department that set it up initially and keep making changes to the setup with the product and marketing departments.
This tool is mainly used by our technology department that set it up initially and keep making changes to the setup with the product and marketing departments.
- It reduces the time taken to set the analytics and data collection part of your tool.
- Their documentation on setting things up is really good and simplifies the process.
- The pricing, especially for an early stage startup, is pretty expensive.
- While this is a long shot, integrating with tech language verticals like Laravel (for php) would be great.
- It's saved our developers a lot of time in setting up our data collection procedures.
- It lets us experiment with new tools with real data, so we can understand which one works best for us.
- Google Analytics and Keen
We tried to set up our entire data analytics process through these tools but there were some parts of the data capture, set-up, analytics that was missing with these tools. None of them could provide the ease of setting up with a complete picture of the data and analytics like Segment could.
With some, customer service and pricing was a big issue.
With some, customer service and pricing was a big issue.
Do you think Twilio Segment delivers good value for the price?
Yes
Are you happy with Twilio Segment's feature set?
Yes
Did Twilio Segment live up to sales and marketing promises?
Yes
Did implementation of Twilio Segment go as expected?
Yes
Would you buy Twilio Segment again?
Yes