TrustRadius

Stream Video vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Stream Video
Score 0.0 out of 10
N/A
Stream Video is a video and voice solution offering a calling API on Stream's Global Edge Network. Live Video using the service features full end-to-end encryption and is SOC2, HIPAA, and ISO 27001 compliant, with GDPR endpoints and control over which regions data travels through.N/A
Webex Connect
Score 8.7 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
Stream VideoWebex Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Stream VideoWebex Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
User Ratings
Stream VideoWebex Connect
Likelihood to Recommend
-
(0 ratings)
7.9
(15 ratings)
Usability
-
(0 ratings)
7.8
(14 ratings)
User Testimonials
Stream VideoWebex Connect
Likelihood to Recommend
Stream.IO, Inc.
No answers on this topic
Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
Tarandeep Kaur | TrustRadius Reviewer
Tarandeep Kaur
Devops Manager
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Pros
Stream.IO, Inc.
No answers on this topic
Cisco
  • It makes customer communication easy.
  • It improves customer interactions.
  • I like its ability to personalize customer journey as thus helps boost customer satisfaction.
  • It comes with great automation capabilities.
  • It better customer experience as well as enhancing digital resilience.
  • The tool supports multiple digital communication channels.
LL
Lagut Lehiany
Customer Relations Manager
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Cons
Stream.IO, Inc.
No answers on this topic
Cisco
  • integrating multiple third-party applications
  • The initial setup and configuration can be a bit complex for new users
  • The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours.
Shakti Singh Chouhan | TrustRadius Reviewer
Shakti Singh Chouhan
Senior Software Engineering Manager - II
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Usability
Stream.IO, Inc.
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
PS
Pahul Singh
IT Manager
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Alternatives Considered
Stream.IO, Inc.
No answers on this topic
Cisco
It doesn't stack against software like Teams - although Teams does have its own faults. Teams streamlines the communication between users, while Webex Connect feels outdated and is very glitchy. It is an ordeal to use Webex Connect when compared to Teams or even other similar applications. I do not recommend Webex Connect.
Verified User
Anonymous
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Return on Investment
Stream.IO, Inc.
No answers on this topic
Cisco
  • Webex Connect has enabled us to automate customer follow-ups via email and SMS reminders.
  • The software has enabled us to schedule property viewings at different locations, depending on the customer's flexibility and preferences.
  • The use of Webex Connect has enabled us to send our available properties for sale to our target clients and investors.
DW
Dallaire warui
Property Agent
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ScreenShots