TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Stripe Payments

    Score9 out of 10
    N/AStripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…

    $0.02

    per charge

    TruCentive

    Score8.3 out of 10
    N/ATruCentive enables organizations to launch highly branded incentive programs that deliver gift cards, Visa cards, or money digitally.

    $2,500

    per month

    Pricing
    Stripe PaymentsTruCentive
    Editions & Modules
    Sigma
    $0.02
    per charge
    Radar
    $0.05
    per screened transaction
    Issuing
    $0.10
    per virtual card
    Terminal
    2.7% + 0.05
    per successful charge
    Integrated
    2.9% + 0.30
    per successful charge
    Atlass
    $500
    one-time fee
    Premium Support
    1,800
    per month
    Customized
    Contact sales team
    Pay as you Go
    $0
    Essentials
    $2,500
    per year
    Standard
    $5,000
    per year
    Corporate
    $10,000
    per year
    Offerings
    Pricing Offerings
    Stripe PaymentsTruCentive
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Stripe PaymentsTruCentive
    Considered Both Products
    Stripe
    No answer on this topic
    TruCentive
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    50 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    50 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    53 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    44 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    48 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Stripe PaymentsTruCentive
    Payment Gateways
    Comparison of Payment Gateways features of Stripe Payments and TruCentive
    Feature
    Stripe Payments
    7.6
    8 Ratings
    3% above category average
    TruCentive
    -
    Ratings
    Fraud Detection7.28 Ratings00 Ratings
    API or SDK8.68 Ratings00 Ratings
    Recurring Payment Support6.68 Ratings00 Ratings
    Billing and Invoicing Support8.68 Ratings00 Ratings
    Global Support8.07 Ratings00 Ratings
    Payment Form Acceptance6.67 Ratings00 Ratings
    Best Alternatives
    Stripe PaymentsTruCentive
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Stripe PaymentsTruCentive
    Likelihood to Recommend
    8.9
    (85 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    7.5
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (16 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Stripe PaymentsTruCentive
    Likelihood to Recommend
    Stripe
    We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
    Incentivized
    Read full review
    TruCentive
    TruCentive is well suited for when you wish to send gift cards to large amounts of people quickly, whether it is for a gift or a reward for completing an action. One of the main reasons why our company uses TruCentive is that there is a claiming system in place where the recipients have to claim their gift card in the appropriate amount of time or else the budget set for the gift cards returns to our company. That helps eliminate inefficient use of funds.
    Incentivized
    Read full review
    Pros
    Stripe
    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Incentivized
    Read full review
    TruCentive
    • Variety of cards
    • Ease of use
    • Reasonable pricing
    Incentivized
    Read full review
    Cons
    Stripe
    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Incentivized
    Read full review
    TruCentive
    • Broader range of incentive options
    • More detailed help for self management of the platform
    Incentivized
    Read full review
    Likelihood to Renew
    Stripe
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Usability
    Stripe
    Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Support Rating
    Stripe
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Implementation Rating
    Stripe
    It took less than an hour to have everything setup and running
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Alternatives Considered
    Stripe
    Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
    Incentivized
    Read full review
    TruCentive
    TruCentive worked so much better for what we're trying to do. We were having major issues with our previous platform - it took more time to fix complaints than anything. It seemed we were shooting ourselves in the foot by even trying to offer lunch or coffee to our webinar attendees. TruCentive took care of this, and we haven't gotten more than a request for a resend since.
    Incentivized
    Read full review
    Return on Investment
    Stripe
    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Incentivized
    Read full review
    TruCentive
    • positive ROI on my incentive lead generation
    Incentivized
    Read full review
    ScreenShots