Stripe's APIs and customer support makes the platform a joy to work with
September 19, 2019
Stripe's APIs and customer support makes the platform a joy to work with
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Stripe
We use Stripe to run our payment processing infrastructure. We're small, so as much as possible we've offloaded the work and logic of subscription, billing, invoices to Stripe. Stripe provides all of the pieces of how we bill our customers.
We further pipe their data to a couple of other places which provides us with additional insight and analysis into our customer behaviour, financials, etc.
We further pipe their data to a couple of other places which provides us with additional insight and analysis into our customer behaviour, financials, etc.
- Documentation: Stripe is extensively well-documented, with thorough docs on both the high-level components of their system, as well as best-in-class API documentation.
- Customer Support: Stripe has great, responsible customer support. Their front-line CS is remarkably willing to dig into an issue and look for out-of-the-box solutions when a specific feature or use-case isn't quite supported.
- Reliability: Stripe has given us every reason to trust their platform, which has been extremely stable and robust in the years we've been using it.
- Currency conversion: Stripe's currency conversion options (for transferring payouts) are not great, and that means that we've had to find another solution given what Stripe charges.
- Tax calculation and remittance: Stripe has been making major strides on this lately, but it's a big piece of the puzzle for many companies and they're not quite there yet; including that in the platform would be a massive win for their user-base.
- Radar: Stripe's anti-fraud machine learning tech is quite cool, and likely operates mostly out of sight, however when they surface possible warnings, they often come with so little information or context that they're nearly impossible to act on.
- Stripe's anti-fraud mechanisms and support during the dispute process has meant that our instances of fraud or disputes are incredibly low – far below the industry average.
- Stripe's emailed invoice features have allowed us to offload a lot of the work of emailing and hosting receipts for our users, which has saved us time and money.
- Stripe's great customer support has saved us valuable time when an issue crops up that we need to troubleshoot.
Do you think Stripe Payments delivers good value for the price?
Yes
Are you happy with Stripe Payments's feature set?
Yes
Did Stripe Payments live up to sales and marketing promises?
Yes
Did implementation of Stripe Payments go as expected?
Yes
Would you buy Stripe Payments again?
Yes