Sugar Sell (SugarCRM) vs. Tabillo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Sell (SugarCRM)
Score 7.8 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Tabillo
Score 7.3 out of 10
Small Businesses (1-50 employees)
Tabillo is a customizable, web-based CRM - Customer Relationship Management platform. Tabillo is a collaborative enterprise level application that is designed to help users centralize their knowledge and business activities across CRM, projects, files etc., for better productivity. According to the vendor, Tabillo offers simplified integrated modules with an intuitive end‐user interface, which results in faster adoption across the organization. With Tabillo users can…N/A
Pricing
Sugar Sell (SugarCRM)Tabillo
Editions & Modules
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
No answers on this topic
Offerings
Pricing Offerings
Sugar Sell (SugarCRM)Tabillo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPlease contact us for Private Cloud, OnPremise versions of Tabillo
More Pricing Information
Features
Sugar Sell (SugarCRM)Tabillo
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Tabillo
7.3
1 Ratings
5% below category average
Customer data management / contact management8.831 Ratings7.31 Ratings
Workflow management7.927 Ratings7.31 Ratings
Territory management8.525 Ratings00 Ratings
Opportunity management8.225 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.028 Ratings00 Ratings
Contract management8.725 Ratings00 Ratings
Quote & order management7.823 Ratings00 Ratings
Interaction tracking7.129 Ratings00 Ratings
Channel / partner relationship management7.924 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Tabillo
-
Ratings
Case management8.823 Ratings00 Ratings
Call center management8.018 Ratings00 Ratings
Help desk management7.716 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Tabillo
-
Ratings
Lead management8.521 Ratings00 Ratings
Email marketing7.322 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Tabillo
5.5
1 Ratings
32% below category average
Task management8.725 Ratings6.41 Ratings
Billing and invoicing management9.117 Ratings00 Ratings
Reporting8.723 Ratings4.51 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Sugar Sell (SugarCRM)
8.7
27 Ratings
14% above category average
Tabillo
-
Ratings
Forecasting8.723 Ratings00 Ratings
Pipeline visualization8.724 Ratings00 Ratings
Customizable reports8.726 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Tabillo
8.2
1 Ratings
8% above category average
Custom fields9.028 Ratings8.21 Ratings
Custom objects8.725 Ratings00 Ratings
Scripting environment8.718 Ratings00 Ratings
API for custom integration8.724 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Tabillo
8.2
1 Ratings
2% below category average
Single sign-on capability9.120 Ratings00 Ratings
Role-based user permissions7.925 Ratings8.21 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Tabillo
-
Ratings
Social data8.218 Ratings00 Ratings
Social engagement8.315 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Tabillo
-
Ratings
Marketing automation8.718 Ratings00 Ratings
Compensation management7.412 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Sugar Sell (SugarCRM)
8.1
19 Ratings
7% above category average
Tabillo
-
Ratings
Mobile access8.119 Ratings00 Ratings
Best Alternatives
Sugar Sell (SugarCRM)Tabillo
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar Sell (SugarCRM)Tabillo
Likelihood to Recommend
7.2
(58 ratings)
7.3
(1 ratings)
Likelihood to Renew
8.2
(26 ratings)
-
(0 ratings)
Usability
8.1
(9 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(12 ratings)
-
(0 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Sugar Sell (SugarCRM)Tabillo
Likelihood to Recommend
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Tabillo Inc
  • It's well suited for simple data base applications: simple and fast to put together.
  • It's not as well suited if an application requires more complex logics/queries.
Read full review
Pros
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Tabillo Inc
  • Extremely easy to learn
  • Fast to create
  • Easy to modify
  • Build powerful applications with very little effort
  • Absolutely no coding involved
Read full review
Cons
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Tabillo Inc
  • Cannot modify the user interface (it's generated automatically)
  • Does not support more advanced concepts
Read full review
Likelihood to Renew
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Tabillo Inc
No answers on this topic
Usability
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Tabillo Inc
No answers on this topic
Reliability and Availability
SugarCRM
SugarCRM has never been down for us.
Read full review
Tabillo Inc
No answers on this topic
Performance
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Tabillo Inc
No answers on this topic
Support Rating
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
Tabillo Inc
No answers on this topic
In-Person Training
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Tabillo Inc
No answers on this topic
Online Training
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Tabillo Inc
No answers on this topic
Implementation Rating
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Tabillo Inc
No answers on this topic
Alternatives Considered
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Tabillo Inc
  • Tabillo requires almost no knowledge to use compared to MS Access but cannot build complex applications.
  • Tabillo & Salesforce are both simple to learn and use but Tabillo will allow other than sales-centric types of applications to be created (more flexible).
Read full review
Scalability
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Tabillo Inc
No answers on this topic
Return on Investment
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
Tabillo Inc
  • Major improvement within our organization in terms of sharing vital up-to-date information
Read full review
ScreenShots