What users are saying about
1 Rating
229 Ratings
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Score 7.4 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Tabillo

  • It's well suited for simple data base applications: simple and fast to put together.
  • It's not as well suited if an application requires more complex logics/queries.
Christian Rochefort | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sugar Sell (SugarCRM)
8.6
Tabillo
7.3
Customer data management / contact management
Sugar Sell (SugarCRM)
8.9
Tabillo
7.3
Workflow management
Sugar Sell (SugarCRM)
8.6
Tabillo
7.3
Territory management
Sugar Sell (SugarCRM)
8.7
Tabillo
Opportunity management
Sugar Sell (SugarCRM)
8.8
Tabillo
Integration with email client (e.g., Outlook or Gmail)
Sugar Sell (SugarCRM)
8.9
Tabillo
Contract management
Sugar Sell (SugarCRM)
8.6
Tabillo
Quote & order management
Sugar Sell (SugarCRM)
8.2
Tabillo
Interaction tracking
Sugar Sell (SugarCRM)
8.1
Tabillo
Channel / partner relationship management
Sugar Sell (SugarCRM)
8.6
Tabillo

Customer Service & Support

Sugar Sell (SugarCRM)
8.8
Tabillo
Case management
Sugar Sell (SugarCRM)
8.9
Tabillo
Call center management
Sugar Sell (SugarCRM)
8.8
Tabillo
Help desk management
Sugar Sell (SugarCRM)
8.7
Tabillo

Marketing Automation

Sugar Sell (SugarCRM)
8.3
Tabillo
Lead management
Sugar Sell (SugarCRM)
8.9
Tabillo
Email marketing
Sugar Sell (SugarCRM)
7.6
Tabillo

CRM Project Management

Sugar Sell (SugarCRM)
9.0
Tabillo
5.5
Task management
Sugar Sell (SugarCRM)
9.1
Tabillo
6.4
Billing and invoicing management
Sugar Sell (SugarCRM)
8.9
Tabillo
Reporting
Sugar Sell (SugarCRM)
8.9
Tabillo
4.5

CRM Reporting & Analytics

Sugar Sell (SugarCRM)
8.9
Tabillo
Forecasting
Sugar Sell (SugarCRM)
8.9
Tabillo
Pipeline visualization
Sugar Sell (SugarCRM)
8.9
Tabillo
Customizable reports
Sugar Sell (SugarCRM)
8.9
Tabillo

Customization

Sugar Sell (SugarCRM)
8.8
Tabillo
8.2
Custom fields
Sugar Sell (SugarCRM)
8.9
Tabillo
8.2
Custom objects
Sugar Sell (SugarCRM)
9.0
Tabillo
Scripting environment
Sugar Sell (SugarCRM)
8.9
Tabillo
API for custom integration
Sugar Sell (SugarCRM)
8.5
Tabillo

Security

Sugar Sell (SugarCRM)
8.7
Tabillo
8.2
Single sign-on capability
Sugar Sell (SugarCRM)
9.1
Tabillo
Role-based user permissions
Sugar Sell (SugarCRM)
8.3
Tabillo
8.2

Social CRM

Sugar Sell (SugarCRM)
8.8
Tabillo
Social data
Sugar Sell (SugarCRM)
8.9
Tabillo
Social engagement
Sugar Sell (SugarCRM)
8.6
Tabillo

Integrations with 3rd-party Software

Sugar Sell (SugarCRM)
8.7
Tabillo
Marketing automation
Sugar Sell (SugarCRM)
8.8
Tabillo
Compensation management
Sugar Sell (SugarCRM)
8.6
Tabillo

Platform

Sugar Sell (SugarCRM)
8.2
Tabillo
Mobile access
Sugar Sell (SugarCRM)
8.2
Tabillo

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Tabillo

  • Extremely easy to learn
  • Fast to create
  • Easy to modify
  • Build powerful applications with very little effort
  • Absolutely no coding involved
Christian Rochefort | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Tabillo

  • Cannot modify the user interface (it's generated automatically)
  • Does not support more advanced concepts
Christian Rochefort | TrustRadius Reviewer

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Tabillo

  • Tabillo requires almost no knowledge to use compared to MS Access but cannot build complex applications.
  • Tabillo & Salesforce are both simple to learn and use but Tabillo will allow other than sales-centric types of applications to be created (more flexible).
Christian Rochefort | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Tabillo

No score
No answers yet
No answers on this topic

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Tabillo

  • Major improvement within our organization in terms of sharing vital up-to-date information
Christian Rochefort | TrustRadius Reviewer

Screenshots

Sugar Sell (SugarCRM)

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Tabillo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Tabillo Editions & Modules

Additional Pricing Details
Please contact us for Private Cloud, OnPremise versions of Tabillo

Rating Summary

Likelihood to Recommend

Sugar Sell (SugarCRM)
8.3
Tabillo
7.3

Likelihood to Renew

Sugar Sell (SugarCRM)
8.2
Tabillo

Usability

Sugar Sell (SugarCRM)
8.7
Tabillo

Reliability and Availability

Sugar Sell (SugarCRM)
10.0
Tabillo

Performance

Sugar Sell (SugarCRM)
10.0
Tabillo

Support Rating

Sugar Sell (SugarCRM)
9.2
Tabillo

In-Person Training

Sugar Sell (SugarCRM)
9.0
Tabillo

Online Training

Sugar Sell (SugarCRM)
8.0
Tabillo

Implementation Rating

Sugar Sell (SugarCRM)
9.0
Tabillo

Scalability

Sugar Sell (SugarCRM)
9.0
Tabillo

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