What users are saying about
1 Rating
237 Ratings
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Score 7.5 out of 100
1 Rating
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Score 7.3 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security

Sales Force Automation

8.4

Sugar Sell (SugarCRM)

84%
7.3

Tabillo

73%
Sugar Sell (SugarCRM) ranks higher in 9/9 features

Customer data management / contact management

8.7
87%
32 Ratings
7.3
73%
1 Rating

Workflow management

8.4
84%
28 Ratings
7.3
73%
1 Rating

Territory management

8.5
85%
26 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
26 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
N/A
0 Ratings

Contract management

8.5
85%
26 Ratings
N/A
0 Ratings

Quote & order management

7.7
77%
24 Ratings
N/A
0 Ratings

Interaction tracking

7.6
76%
30 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.4
84%
25 Ratings
N/A
0 Ratings

Customer Service & Support

8.7

Sugar Sell (SugarCRM)

87%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

9.0
90%
24 Ratings
N/A
0 Ratings

Call center management

8.6
86%
19 Ratings
N/A
0 Ratings

Help desk management

8.7
87%
17 Ratings
N/A
0 Ratings

Marketing Automation

8.4

Sugar Sell (SugarCRM)

84%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

8.8
88%
22 Ratings
N/A
0 Ratings

Email marketing

7.9
79%
23 Ratings
N/A
0 Ratings

CRM Project Management

8.7

Sugar Sell (SugarCRM)

87%
5.5

Tabillo

55%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

9.0
90%
26 Ratings
6.4
64%
1 Rating

Billing and invoicing management

8.5
85%
18 Ratings
N/A
0 Ratings

Reporting

8.6
86%
24 Ratings
4.5
45%
1 Rating

CRM Reporting & Analytics

8.7

Sugar Sell (SugarCRM)

87%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

8.6
86%
24 Ratings
N/A
0 Ratings

Pipeline visualization

8.9
89%
25 Ratings
N/A
0 Ratings

Customizable reports

8.6
86%
27 Ratings
N/A
0 Ratings

Customization

8.5

Sugar Sell (SugarCRM)

85%
8.2

Tabillo

82%
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.7
87%
29 Ratings
8.2
82%
1 Rating

Custom objects

8.9
89%
26 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
19 Ratings
N/A
0 Ratings

API for custom integration

7.9
79%
25 Ratings
N/A
0 Ratings

Security

8.4

Sugar Sell (SugarCRM)

84%
8.2

Tabillo

82%
Sugar Sell (SugarCRM) ranks higher in 1/2 features

Single sign-on capability

8.8
88%
21 Ratings
N/A
0 Ratings

Role-based user permissions

8.1
81%
26 Ratings
8.2
82%
1 Rating

Social CRM

8.3

Sugar Sell (SugarCRM)

83%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.6
86%
19 Ratings
N/A
0 Ratings

Social engagement

8.0
80%
16 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

Sugar Sell (SugarCRM)

84%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.6
86%
19 Ratings
N/A
0 Ratings

Compensation management

8.3
83%
13 Ratings
N/A
0 Ratings

Platform

8.1

Sugar Sell (SugarCRM)

81%

Tabillo

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.1
81%
20 Ratings
N/A
0 Ratings

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

Sugar Sell (SugarCRM)

79%
57 Ratings
7.3

Tabillo

73%
1 Rating

Likelihood to Renew

8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Tabillo

N/A
0 Ratings

Usability

8.5

Sugar Sell (SugarCRM)

85%
10 Ratings

Tabillo

N/A
0 Ratings

Availability

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Tabillo

N/A
0 Ratings

Performance

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Tabillo

N/A
0 Ratings

Support Rating

9.1

Sugar Sell (SugarCRM)

91%
18 Ratings

Tabillo

N/A
0 Ratings

In-Person Training

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tabillo

N/A
0 Ratings

Online Training

8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Tabillo

N/A
0 Ratings

Implementation Rating

9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Tabillo

N/A
0 Ratings

Configurability

10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Tabillo

N/A
0 Ratings

Ease of integration

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Tabillo

N/A
0 Ratings

Product Scalability

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tabillo

N/A
0 Ratings

Vendor post-sale

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tabillo

N/A
0 Ratings

Vendor pre-sale

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tabillo

N/A
0 Ratings

Likelihood to Recommend

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Tabillo Inc

  • It's well suited for simple data base applications: simple and fast to put together.
  • It's not as well suited if an application requires more complex logics/queries.
Read full review

Pros

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Tabillo Inc

  • Extremely easy to learn
  • Fast to create
  • Easy to modify
  • Build powerful applications with very little effort
  • Absolutely no coding involved
Read full review

Cons

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Tabillo Inc

  • Cannot modify the user interface (it's generated automatically)
  • Does not support more advanced concepts
Read full review

Pricing Details

Sugar Sell (SugarCRM)

Starting Price

$52 per month

Editions & Modules

Sugar Sell (SugarCRM) editions and modules pricing
EditionModules
Sugar Sell$80.001
Sugar Professional$52.002
Sugar Enterprise$85.003

Footnotes

  1. Per User/Per Month (billed annually)
  2. Per User/Per Month (billed annually)
  3. Per User/Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tabillo

Starting Price

Editions & Modules

Tabillo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Please contact us for Private Cloud, OnPremise versions of Tabillo

    Likelihood to Renew

    SugarCRM

    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Read full review

    Tabillo Inc

    No answers on this topic

    Usability

    SugarCRM

    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Read full review

    Tabillo Inc

    No answers on this topic

    Reliability and Availability

    SugarCRM

    SugarCRM has never been down for us.
    Read full review

    Tabillo Inc

    No answers on this topic

    Performance

    SugarCRM

    No response time issues ever. Very productive due to its ease of use.
    Read full review

    Tabillo Inc

    No answers on this topic

    Support Rating

    SugarCRM

    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Read full review

    Tabillo Inc

    No answers on this topic

    In-Person Training

    SugarCRM

    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Read full review

    Tabillo Inc

    No answers on this topic

    Online Training

    SugarCRM

    Only part of an implemementation as noted previously.
    Read full review

    Tabillo Inc

    No answers on this topic

    Implementation Rating

    SugarCRM

    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Read full review

    Tabillo Inc

    No answers on this topic

    Alternatives Considered

    SugarCRM

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Read full review

    Tabillo Inc

    • Tabillo requires almost no knowledge to use compared to MS Access but cannot build complex applications.
    • Tabillo & Salesforce are both simple to learn and use but Tabillo will allow other than sales-centric types of applications to be created (more flexible).
    Read full review

    Scalability

    SugarCRM

    Works from 2-300 Users in our experience.
    Read full review

    Tabillo Inc

    No answers on this topic

    Return on Investment

    SugarCRM

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Read full review

    Tabillo Inc

    • Major improvement within our organization in terms of sharing vital up-to-date information
    Read full review

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