Sugar Serve vs. Vision Helpdesk
Sugar Serve vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sugar Serve | N/A | SugarCRM offers Sugar Serve, a version of its CRM providing en emphasis on customer service automation, service case management, SLA management, customer self-service and includes the SugarBPM workflow tool to automate processes. | N/A | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
Sugar Serve | Vision Helpdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Sugar Serve | Vision Helpdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sugar Serve | Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sugar Serve | Vision Helpdesk | |
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Likelihood to Recommend | 9.0 (2 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | - (0 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Sugar Serve | Vision Helpdesk | |
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Likelihood to Recommend | SugarCRM | Vision Helpdesk |
Pros | SugarCRM | Vision Helpdesk |
Cons | SugarCRM | Vision Helpdesk |
Likelihood to Renew | SugarCRM No answers on this topic | Vision Helpdesk |
Usability | SugarCRM No answers on this topic | Vision Helpdesk |
Support Rating | SugarCRM No answers on this topic | Vision Helpdesk |
Alternatives Considered | SugarCRM | Vision Helpdesk |
Return on Investment | SugarCRM | Vision Helpdesk |
ScreenShots | Vision Helpdesk Screenshots |