Chose Vision Helpdesk
At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | ||||||||||
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Considered Both Products | Vision Helpdesk |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives |
Vision Helpdesk | |
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Likelihood to Recommend | 5.0 (4 ratings) |
Likelihood to Renew | 9.1 (1 ratings) |
Usability | 8.2 (1 ratings) |
Support Rating | 6.0 (2 ratings) |
Implementation Rating | 9.1 (1 ratings) |
Vision Helpdesk | |
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Likelihood to Recommend | Vision Helpdesk |
Pros | Vision Helpdesk |
Cons | Vision Helpdesk |
Likelihood to Renew | Vision Helpdesk |
Usability | Vision Helpdesk |
Support Rating | Vision Helpdesk |
Alternatives Considered | Vision Helpdesk |
Return on Investment | Vision Helpdesk |
ScreenShots | Vision Helpdesk Screenshots |