What users are saying about
5 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Vision Helpdesk

We like timer feature, it's a good thing for working with clients
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Feature Rating Comparison

Incident and problem management

Vision Helpdesk
7.8
Organize and prioritize service tickets
Vision Helpdesk
8.0
Subscription-based notifications
Vision Helpdesk
7.0
Ticket creation and submission
Vision Helpdesk
7.0
Ticket response
Vision Helpdesk
9.0

Self Help Community

Vision Helpdesk
9.1
External knowledge base
Vision Helpdesk
9.1
Internal knowledge base
Vision Helpdesk
9.1

Multi-Channel Help

Vision Helpdesk
8.3
Customer portal
Vision Helpdesk
8.0
Social integration
Vision Helpdesk
8.0
Email support
Vision Helpdesk
9.0

Pros

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
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Cons

  • Integration with prestashop
  • Customising PDF export
  • Possibility to get custom SMS API
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Likelihood to Renew

Vision Helpdesk9.1
Based on 1 answer
For us it's really best solution.
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Usability

Vision Helpdesk8.2
Based on 1 answer
Really simple, good-looking interface, many features and customizations
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Support

Vision Helpdesk9.1
Based on 1 answer
Really fast support, helped to configure hosting, when I had problems with the installation. They helped with VH configuration.
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Alternatives Considered

We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company satellite help desk feature which is not offered by any other download version customer support product. Vision HelpDesk offers a Blabby feature which is another unique feature. One of the most important factors is it costs much less than any other help desk software provider when compared to the the features they offer.
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Return on Investment

  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
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Pricing Details

Vision Helpdesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Vision Helpdesk Editions & Modules
Vision Helpdesk
On-premise Edition
Help Desk Software
$71
Satellite Help Desk
$141
IT Service Desk
$211
1. Per Seat per Month
SaaS Edition
Help Desk Software
$71
Satellite Help Desk
$141
IT Service Desk
$211
1. Per User per Month
Additional Pricing Details