What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Likelihood to Recommend

Vision Helpdesk

We like timer feature, it's a good thing for working with clients
No photo available

Feature Rating Comparison

Incident and problem management

Vision Helpdesk
7.8
Organize and prioritize service tickets
Vision Helpdesk
8.0
Subscription-based notifications
Vision Helpdesk
7.0
Ticket creation and submission
Vision Helpdesk
7.0
Ticket response
Vision Helpdesk
9.0

Self Help Community

Vision Helpdesk
9.1
External knowledge base
Vision Helpdesk
9.1
Internal knowledge base
Vision Helpdesk
9.1

Multi-Channel Help

Vision Helpdesk
8.3
Customer portal
Vision Helpdesk
8.0
Social integration
Vision Helpdesk
8.0
Email support
Vision Helpdesk
9.0

Pros

Vision Helpdesk

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
No photo available

Cons

Vision Helpdesk

  • Integration with prestashop
  • Customising PDF export
  • Possibility to get custom SMS API
No photo available

Likelihood to Renew

Vision Helpdesk

Vision Helpdesk 9.1
Based on 1 answer
For us it's really best solution.
No photo available

Usability

Vision Helpdesk

Vision Helpdesk 8.2
Based on 1 answer
Really simple, good-looking interface, many features and customizations
No photo available

Support

Vision Helpdesk

Vision Helpdesk 9.1
Based on 1 answer
Really fast support, helped to configure hosting, when I had problems with the installation. They helped with VH configuration.
No photo available

Alternatives Considered

Vision Helpdesk

I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best choice. Best functionality for money, compared to other help desk systems. Very friendly support
No photo available

Return on Investment

Vision Helpdesk

  • User-friendly, understandable design
No photo available

Pricing Details

Vision Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vision Helpdesk Editions & Modules

Vision Helpdesk
On-premise Edition
Help Desk Software
$71
Satellite Help Desk
$141
IT Service Desk
$211
1. Per Seat per Month
SaaS Edition
Help Desk Software
$71
Satellite Help Desk
$141
IT Service Desk
$211
1. Per User per Month
Additional Pricing Details

Add comparison