Sunrise Customer Service Management vs. Zendesk Suite
Sunrise Customer Service Management vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sunrise Customer Service Management | N/A | Sunrise Customer Service Management is a help desk / ticketing platform, handling the entire service lifecycle. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Sunrise Customer Service Management | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Sunrise Customer Service Management | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sunrise Customer Service Management | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sunrise Customer Service Management | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Sunrise Customer Service Management | Zendesk Suite | |
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Likelihood to Recommend | Sunrise Software Ltd. No answers on this topic | Zendesk |
Pros | Sunrise Software Ltd. No answers on this topic | Zendesk |
Cons | Sunrise Software Ltd. No answers on this topic | Zendesk |
Likelihood to Renew | Sunrise Software Ltd. No answers on this topic | Zendesk |
Usability | Sunrise Software Ltd. No answers on this topic | Zendesk |
Reliability and Availability | Sunrise Software Ltd. No answers on this topic | Zendesk |
Performance | Sunrise Software Ltd. No answers on this topic | Zendesk |
Support Rating | Sunrise Software Ltd. No answers on this topic | Zendesk |
Online Training | Sunrise Software Ltd. No answers on this topic | Zendesk |
Implementation Rating | Sunrise Software Ltd. No answers on this topic | Zendesk |
Alternatives Considered | Sunrise Software Ltd. No answers on this topic | Zendesk |
Return on Investment | Sunrise Software Ltd. No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |