TrustRadius

SuperOffice CRM vs. vcita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
vcita
Score 9.0 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$35
per month
Pricing
SuperOffice CRMvcita
Editions & Modules
No answers on this topic
Essentials
$35
per month
Business
$65
per month
Platinum
$110
per month
Offerings
Pricing Offerings
SuperOffice CRMvcita
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual billing.
More Pricing Information
Community Pulse
SuperOffice CRMvcita
Features
SuperOffice CRMvcita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SuperOffice CRM
6.8
1 Ratings
13% below category average
vcita
8.8
5 Ratings
12% above category average
Customer data management / contact management8.01 Ratings9.55 Ratings
Workflow management6.01 Ratings8.04 Ratings
Territory management6.01 Ratings00 Ratings
Opportunity management8.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.01 Ratings00 Ratings
Contract management8.01 Ratings00 Ratings
Quote & order management6.01 Ratings00 Ratings
Interaction tracking6.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SuperOffice CRM
6.3
1 Ratings
19% below category average
vcita
-
Ratings
Case management7.01 Ratings00 Ratings
Call center management6.01 Ratings00 Ratings
Help desk management6.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SuperOffice CRM
6.5
1 Ratings
17% below category average
vcita
7.0
3 Ratings
10% below category average
Lead management7.01 Ratings00 Ratings
Email marketing6.01 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SuperOffice CRM
6.7
1 Ratings
13% below category average
vcita
8.0
5 Ratings
4% above category average
Task management7.01 Ratings00 Ratings
Billing and invoicing management6.01 Ratings9.05 Ratings
Reporting7.01 Ratings7.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SuperOffice CRM
6.7
1 Ratings
13% below category average
vcita
-
Ratings
Forecasting6.01 Ratings00 Ratings
Pipeline visualization7.01 Ratings00 Ratings
Customizable reports7.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
SuperOffice CRM
6.8
1 Ratings
12% below category average
vcita
6.8
7 Ratings
12% below category average
Custom fields8.01 Ratings6.67 Ratings
Custom objects7.01 Ratings00 Ratings
Scripting environment6.01 Ratings00 Ratings
API for custom integration6.01 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
SuperOffice CRM
7.5
1 Ratings
11% below category average
vcita
9.7
6 Ratings
15% above category average
Single sign-on capability7.01 Ratings00 Ratings
Role-based user permissions8.01 Ratings9.76 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SuperOffice CRM
6.0
1 Ratings
21% below category average
vcita
-
Ratings
Social data6.01 Ratings00 Ratings
Social engagement6.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SuperOffice CRM
7.0
1 Ratings
6% below category average
vcita
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Compensation management6.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
SuperOffice CRM
6.0
1 Ratings
23% below category average
vcita
8.6
7 Ratings
13% above category average
Mobile access6.01 Ratings8.67 Ratings
Best Alternatives
SuperOffice CRMvcita
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SuperOffice CRMvcita
Likelihood to Recommend
7.0
(1 ratings)
9.7
(10 ratings)
Usability
7.0
(1 ratings)
9.5
(4 ratings)
Support Rating
7.0
(1 ratings)
8.5
(4 ratings)
User Testimonials
SuperOffice CRMvcita
Likelihood to Recommend
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
WiseStamp
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
WN
Read full review
Pros
SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
WiseStamp
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
David Cook | TrustRadius Reviewer
Read full review
Cons
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
WiseStamp
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
John Stroud | TrustRadius Reviewer
John Stroud
Senior Coach
Read full review
Usability
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
WiseStamp
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
WN
Read full review
Support Rating
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
WiseStamp
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Samuel Reynolds | TrustRadius Reviewer
Samuel Reynolds
Chief consultant
Read full review
Alternatives Considered
SuperOffice AS
No answers on this topic
WiseStamp
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer
Christopher Cater
Training Specialist
Read full review
Return on Investment
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
WiseStamp
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Denise Deem | TrustRadius Reviewer
Denise Deem
Marketing and Business Development Manager
Read full review
ScreenShots

vcita Screenshots

Screenshot of vcita's features, that make it a marketing-driven CRM for small businesses