Supportbench vs. Zendesk Suite
Supportbench vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Supportbench | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Supportbench | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Supportbench | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Supportbench | Zendesk Suite | |
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Likelihood to Recommend | Supportbench Service Inc. No answers on this topic | Zendesk |
Pros | Supportbench Service Inc. No answers on this topic | Zendesk |
Cons | Supportbench Service Inc. No answers on this topic | Zendesk |
Likelihood to Renew | Supportbench Service Inc. No answers on this topic | Zendesk |
Usability | Supportbench Service Inc. No answers on this topic | Zendesk |
Reliability and Availability | Supportbench Service Inc. No answers on this topic | Zendesk |
Performance | Supportbench Service Inc. No answers on this topic | Zendesk |
Support Rating | Supportbench Service Inc. No answers on this topic | Zendesk |
Online Training | Supportbench Service Inc. No answers on this topic | Zendesk |
Implementation Rating | Supportbench Service Inc. No answers on this topic | Zendesk |
Alternatives Considered | Supportbench Service Inc. No answers on this topic | Zendesk |
Return on Investment | Supportbench Service Inc. No answers on this topic | Zendesk |
ScreenShots | Supportbench Screenshots | Zendesk Suite Screenshots |