Survaider vs. Zendesk Suite
Survaider vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Survaider | Mid-Size Companies (51-1,000 employees) | Survaider is an online SaaS CEM platform which aims to let enterprises understand voice of customers and act on it, across all their business locations in real time. According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms. Key capabilities include: - Identify key… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $30 | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Survaider | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Survaider | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Survaider | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Survaider | Zendesk Suite | |
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Likelihood to Recommend | Survaider No answers on this topic | Zendesk |
Pros | Survaider No answers on this topic | Zendesk |
Cons | Survaider No answers on this topic | Zendesk |
Likelihood to Renew | Survaider No answers on this topic | Zendesk |
Usability | Survaider No answers on this topic | Zendesk |
Reliability and Availability | Survaider No answers on this topic | Zendesk |
Performance | Survaider No answers on this topic | Zendesk |
Support Rating | Survaider No answers on this topic | Zendesk |
Online Training | Survaider No answers on this topic | Zendesk |
Implementation Rating | Survaider No answers on this topic | Zendesk |
Alternatives Considered | Survaider No answers on this topic | Zendesk |
Return on Investment | Survaider No answers on this topic | Zendesk |
ScreenShots | Survaider Screenshots | Zendesk Suite Screenshots |