Survicate vs. TestInvite

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

Incentivized

Our needs are really well met by Test Invite. Of particular note is the fact that Test Invite provides contemporary methods to assess the knowledge and skills of the test takers. In our field, it is imperative to understand the oral language skills of potential students. With the use of video and audio recording supported questions, we can gain more insight into our students' needs so that we can tailor our services to them better. For language testing, Test Invite really allows the school to reliably collect, analyze and report on essential data needed from students. There are some usability issues with the platform, however, Test Invite has been working diligently to improve on these areas and add additional functionality.

• IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
• Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
• Reliable - I don't remember even one "problem" or an issue we experienced with it.

Incentivized

• Cognitive aptitude assessments.
• Providing assessment platform.
• Providing support during assessment activities.
• English proficiency testing.

• In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
• Poor customer service (in my experience, issue resolution can take weeks)
• Lack of clarity around API & other technical capabilities requiring engineering assistance
• Very limited maximum response limit per month

Incentivized

• Some features like Live Proctoring can be included.

We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team

It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.

It's easy to use.

We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.

Incentivized

This is the most appreciated part of working with Test Invite over the last 2 years. Support was always timely, congenial, effective, and never challenging in terms of response rate or quality of reaction. Our counterpart on the Test Invite side has practically become a member of our team, as they are always extremely involved and ready to provide value while becoming very clear on our needs.

Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys

Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.

Incentivized

I spend a LOT of time researching alternatives. Many required high upfront payments and did not have the functionality I needed. Test Invite was the first platform I tried and I was very happy with it!

Incentivized

• We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.

Incentivized

• Students who complete a full placement test before starting their lessons are 80% more likely to continue with lessons after a trial lesson.
• Students and parents have expressed extreme gratitude to our school for providing them with detailed and complete information about their English level.