Item: Survicate
Rating: 4
Author: Caitlin Grandjean

Use Cases and Deployment Scope

We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.

Pros and Cons

Limiting survey visibility via feature flags
In-app/intercept surveying
Real-time NPS and cSAT scoring

In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
Poor customer service (in my experience, issue resolution can take weeks)
Lack of clarity around API & other technical capabilities requiring engineering assistance
Very limited maximum response limit per month

Alternatives Considered

SurveyMonkey, Pendo Feedback, FullStory and Quantum Metric

Survicate is great at allowing us to poll users in-app and quickly analyzing results for distribution amongst the organization. However, its surveying capabilities are limited, visual interfaces are all over the place, which risks damaging the site's overall visual appeal, and customer service for anything beyond basic questions is very slow.

Key Insights

Do you think Survicate delivers good value for the price?

Not sure

Are you happy with Survicate's feature set?

Yes

Did Survicate live up to sales and marketing promises?

Did implementation of Survicate go as expected?

Would you buy Survicate again?

Yes

Usability

In my experience, implementation was very drawn out and overly complicated (needed lots of engineering help from both sides), visual interface both within the tool and surveys shown in-app is unappealing and sometimes misleading, and making sure the right users are being targeted for any given survey sometimes requires more babysitting than ideal.

Support Rating

We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.

Likelihood to Recommend

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

Functional, but very basic

Overall Satisfaction with Survicate