Satisfied Return Customer
September 28, 2021

Satisfied Return Customer

Mazen Elhadary | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Test Invite

We currently offer Test Invite assessments to our clients interested in assessment & development as part of our consulting solutions offered. It is our suggested solution for cognitive aptitude and English proficiency testing and has provided much-added value for our client's projects, specifically for their recruitment needs, with effective & successful outcomes.

Pros

  • Cognitive aptitude assessments.
  • Providing assessment platform.
  • Providing support during assessment activities.
  • English proficiency testing.

Cons

  • Accreditation by international assessment bodies.
  • Modernizing the user interface in terms of look & feel.
  • Simplifying the subscription payment methodology.
  • Diverse assessments.
  • Strong customer support.
  • Extremely customizable approach to client requirements.
  • Provided a much better experience for our clients.
  • Very credible outcomes in terms of assessment results.
  • Support in investigating individual cases of participants while providing great insights.

Do you think TestInvite delivers good value for the price?

Yes

Are you happy with TestInvite's feature set?

Yes

Did TestInvite live up to sales and marketing promises?

Yes

Did implementation of TestInvite go as expected?

Yes

Would you buy TestInvite again?

Yes

Very supportive, evolved quickly, had a markedly more advanced experience with them from the first year we collaborated to the second as they were very open to suggestions and agile in making improvements according to our feedback. Very patient with our constant contacting and extremely congenial when handling challenging situations. As mentioned in the suggested improvements, a more modernized look and feel to the user interface would add much value to the experience.

Test Invite Support

This is the most appreciated part of working with Test Invite over the last 2 years. Support was always timely, congenial, effective, and never challenging in terms of response rate or quality of reaction. Our counterpart on the Test Invite side has practically become a member of our team, as they are always extremely involved and ready to provide value while becoming very clear on our needs.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No premium support purchase was ever needed as the standard support received was ideal and very effective.
During an assessment for a hiring project with one of our clients where we were utilizing the Test Invite Assessment Platform. Our client was in an extreme rush and we were pushed to complete the assessment of 600 participants including their reporting in a very short time. Test Invite team worked with us over the weekend including late nights to tackle participant challenges and even supported in producing the reports we required on our behalf so that we were able to deliver our project on time.

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