Survicate vs. Voices

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

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For major "national" work often their financial compensation is in line. But for other generally smaller jobs I'm not sure it's a fair dollar amount. I'm not sure this is due to the client involved or a policy of Voices.

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• IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
• Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
• Reliable - I don't remember even one "problem" or an issue we experienced with it.

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• Service...They return and respond to emails and phone calls efficiently.
• All my bookings are ensured payment via their escrow system.
• They post many jobs for me each day.

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• In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
• Poor customer service (in my experience, issue resolution can take weeks)
• Lack of clarity around API & other technical capabilities requiring engineering assistance
• Very limited maximum response limit per month

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• I'm not sure I'm given every fair chance at being booked for the various jobs for which I audition.
• The amount given for payment for each job is mysterious. Often the same job from other sites is considerably higher there. I wonder if I'm being offered the amount I should be in a fair market.
• Quite often the amount offered for long form jobs is way below industry standards.

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We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team

It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.

We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.

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Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys

Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.

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I use both Voices and Voice 123. Initially i got more bookings with Voice. Now, I'm liking Voice 123 better. It's more transparent and offers much higher payments for voice acting work.

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• We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.

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• Initially, the income and opportunity for increased income seemed great. Lately the paid jobs I've received has fallen way off. This is happening as I'm getting a lot better as a voice actor. It doesn't make sense. It's like Voices is somehow keeping me from getting gigs through their service.
• Often over the years I've been upsold to change to their more expensive plans. I've tried them with NO discernible improvement with opportunities for me.
• I'm going to have to get better ROI in the near future or I won't be continuing my subscription.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info