What users are saying about
30 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Symantec Client Management Suite

For a small business with few clients this would be overkill. For a large enterprise, when architected correctly it can allow the administration of multiple thousands of endpoints across a global scale. Would be ideal if the networking team has QOS or COS setup to allow the traffic generated by the Symantec environment to be classified below all business critical applications, if not this product can easily kill the entire network infrastructure if used improperly.
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Pros

  • The Symantec Management platform allows you to keep your infrastructure patched using the built in patching solution.
  • The Symantec Management platform allows you to create simple and complex filters (using SQL queries) to push software/patches/etc installs to the whole infrastructure.
  • The Symantec Management platform allows you view and create simple/complex reports that can be very useful when trying to gather machines meeting certain requirements.
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Cons

  • The Symantec Management Platform has a lot of great features/functionalities that make it a pleasure to use, however there are a small amount of front end interface things that could be fixed. In particular, when creating a '\job in the Symantec Management Console you cannot select multiple tasks at once to place in a job, you must do this one task at a time. Otherwise, I have no complaints!
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Likelihood to Renew

Symantec Client Management Suite9.1
Based on 1 answer
So far so good - no major issues with that technology.
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Support

Symantec Client Management Suite9.1
Based on 1 answer
I am providing this rating as high because I am given great support when issue arrises. Symantec is prompt about contacting me and working through the issue until it has been resolved. If the issue is not resolved it's escalated and I am given a estimated time when the issue should be resolved.
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Alternatives Considered

We used to use Novel Zenworks which paled in comparison. Also I have used SCCM and while it gets the job done, I believe CMS is a much more robust tool and can manage more than just Windows machines.
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Return on Investment

  • By using Symantec Management Platform in our infrastructure, it has allowed us to assist the help desk with meeting certain projects or SLA's with faster results.
  • It allows us to be able to take the more complex job out of the help desk's lap; making their lives much easier.
  • Having the reporting functionality really helps because it allows my team and I to show the results of these projects and/or SLAs.
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Pricing Details

Symantec Client Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details